Abd Ur Rehman

Hospitality and front office professional 9+ years of experience across hotel operations, guest services, reception, reservations, supervision, and customer service. Experienced in check-in/check-out handling, OTA reservations, cashiering, room allocation, guest complaint resolution, OPERA PMS, HMS, and front office staff coordination. Strong fit for Gulf hotel roles requiring practical front desk knowledge, service professionalism, and smooth daily operations.

Assistant Front Office Manager at Miss Royal Hotel s SPA (2022-02 – 2026-05)

• Managed daily front office operations, including guest arrivals, departures, reservations, room allocation, payment handling, and guest service coordination.
• Handled guest check-in and check-out procedures while ensuring accurate reservation details, proper documentation, and a professional first impression.

Front Desk Supervisor at Aleph Hotel Istanbul (2021-08 – 2022-01)

• Welcomed guests at the front desk, confirmed reservations and identification, and supported an efficient check-in process.
• Coordinated guest requirements from check-in through check-out while maintaining professional communication with internal teams.

Client s Visitor Relations Coordinator at Custom Engineering Pvt Ltd (2019-09 – 2021-07)

• Managed daily business operations while supporting team productivity, workflow coordination, and operational follow-up.
• Developed and implemented business strategies to support company goals and maintain competitive business performance.

Supervisor at Chalet Hotels Limited (2018-01 – 2019-08)

• Supervised operational activities within the housekeeping department, supporting service standards and workflow coordination.
• Guided staff on daily work requirements while maintaining team discipline and operational readiness.

Customer Service Representative at Mindbridge Private Limited (2016-10 – 2017-11)

• Handled a continuous flow of customer calls while maintaining polite, clear, and service-focused communication.
• Provided advice and assistance to customers by understanding their needs and responding with suitable support.

Hotel Management Diploma in Hotel Management – Punjab Board of Technical Education, Lahore, Pakistan (2016)

Intermediate / HSSC – Board of Intermediate and Secondary Education, Rawalpindi, Pakistan (2017)

HSSC First Annual Examination – Board of Intermediate and Secondary Education

Matriculation – Govt High School, Board of Intermediate and Secondary Education Bahawalpur (2011)