Abdul Bari Qureshi

Electronics Engineering Graduate | PEC Registered Engineer

Technical Support Analyst - CIK Telecom | RS Markeeting - Karachi

(2024-11)

• Resolved 95% of technical support cases within 24 hours, significantly reducing customer downtime. Conducted root-cause analysis of recurring technical issues, leading to an 80% reduction in repeat customer complaints.
• Achieved a 90% increase in customer satisfaction scores through timely and effective troubleshooting.
• Enhanced team performance by 95% by refining issue escalation procedures and optimizing response workflows.

Technical Support Engineer & TQM Officer - Sybrid-StormFiber - Karachi

(2024-05 - 2024-11)

• Provided technical support for over 1,000 clients, addressing and resolving network issues and optimizing service delivery. Decreased customer complaints by 95% through the implementation of quality control checks and troubleshooting best practices.
• Reduced network downtime by 80% by implementing proactive monitoring and diagnostic systems.
• Led Total Quality Management (TQM) initiatives, improving internal processes and customer satisfaction by 90%.
• Mentored 4 new support team members, increasing team productivity by 95% and ensuring consistent service quality.

INTERNEE - Sukkur Electric Power Company - SUKKUR

(2023-06 - 2023-07)

• Played a key role in analyzing and resolving technical faults, reducing power generation downtime by 60%.
• Enhanced equipment reliability by 15% through the implementation of preventive maintenance protocols.
• Contributed to a compliance audit that achieved 100% adherence to operational standards.

B.E - ELECTRONICS - Quaid e Awam University of Engineering and Science Technology Nawabshah (2019-10 - 2023-10)