Abdul Basit Khan

Highly adaptable Operations & IT Specialist with over 6 years of experience blending advanced administrative workflows, precise data management, and frontline customer service. Proven ability to rapidly master new technologies and seamlessly bridge the gap between complex IT troubleshooting and high volume customer dispute resolution. Adept at maintaining accurate digital ledgers, optimizing daily office operations, and protecting brand reputation through elite communication and high velocity problem solving.

Accounts & Operations Executive at Roshan Traders (2020-01 – Present)

Managed financial operations and acted as primary point of contact for vendor and client communications.

• Managed financial operations including bookkeeping, cash handling, and transaction processing
• Maintained accurate records through data entry and reconciliation (manual to digital systems)
• Acted as the primary point of contact for vendor and client communications, successfully resolving complex billing inquiries and de-escalating financial disputes over the phone

Virtual Assistant at Freelancing (2021-01 – 2023-12)

Professionally managed high volumes of incoming US customer inquiries with omnichannel support.

• Professionally managed high volumes of incoming US customer inquiries regarding order status and warranties
• Handled customer pushback and overcame objections regarding return policies, maintaining 98%+ positive ratings
• Delivered omnichannel support (voice, chat, email) within a fast-paced environment, prioritizing first-contact resolution and high customer satisfaction scores

Cashier at Shan Corporation (2017-01 – 2020-12)

Managed daily cash, credit, and electronic transactions with high accuracy and delivered frontline customer service.

• Managed daily cash, credit, and electronic transactions with a high degree of accuracy
• Maintained detailed daily financial records and performed end-of-shift reconciliation to ensure precise ledger balancing
• Delivered frontline customer service by rapidly resolving point-of-sale conflicts, addressing customer inquiries, and ensuring a seamless checkout experience during peak hours

Customer Support & Community Lead at EdTech | NLT (2024-01 – Present)

Built and managed a dedicated support infrastructure from scratch for student inquiries and escalated workflows.

• Built and managed a dedicated support infrastructure from scratch, resolving incoming student inquiries promptly
• Managed end-to-end support tickets following standard procedures to achieve superior user engagement
• Managed escalated support workflows and complex student grievances, utilizing advanced crisis communication strategies to maintain high community trust and brand integrity

GED/A Levels in U.S. High School Equivalency Credential – Uniplace (2022-01 – 2022-12)

SSC in Secondary School Certificate – BHSS (2014-01 – 2014-12)