Abdul Hammad

Motivated B.Com graduate with over two years of hands-on experience in customer support and management. Proficient in MS Office, especially Excel, data entry and AI tools. Strong communication, analytical and problem-solving skills with a keen ability to learn quickly and work effectively in a team. Seeking a role in Accounts, Finance or Administration to contribute to organizational success while growing professionally.

Customer Support & Management - Auto Mile GPS Track Company - Karachi

• Handle customer queries, complaints and service requests, ensuring timely and professional resolution.
• Support day-to-day operations and coordinate with the team to keep customer accounts and services running smoothly.
• Maintain accurate customer records and data entry using MS Excel and other office tools.
• Assist in managing customer support activities and follow up on pending issues until closure.

Customer Support Representative - Ibex

• Handled inbound customer interactions, resolving queries and issues while maintaining service quality standards.
• Communicated clearly and professionally with customers, building trust and satisfaction.
• Worked in a fast-paced team environment and met performance and quality expectations.

Bachelor of Commerce (B.Com) - Commerce - University of Karachi, Karachi (2022)

Intermediate (I.Com) - Commerce - National College, Karachi (2020)