Abdul Rafay

Motivated Cyber Security undergraduate with hands-on Kali Linux experience and strong communication skills developed through call center roles.

Call Center Representative - Multiple Call Centers

(2023)

• Assisted customers through phone support, ensuring professional communication and effective problem resolution.
• Resolved inquiries and complaints efficiently, demonstrating strong customer service skills and teamwork.
• Maintained accurate documentation of customer records and interactions for quality assurance.
• Demonstrated excellent time management by handling multiple calls in a fast-paced environment.

B.Sc. - Cyber Security - Superior University (2025 - 2028)