Abdul Samad

With over 7 years of experience in Billing, Finance, Collections and Customer Support, I specialize in accounts receivable, collections management, invoice processing.

Contract

Management and Revenue Management within multinational and local organizations. I am seeking a challenging role in a reputable organization where I can leverage my expertise in Billing operations, optimize revenue and cash flow processes, and contribute to organizational growth while further enhancing my skills.

Team Lead - Credit & Collections at SOS (Security Organizing System) (2025-08 – Present)

• Led and supervised a team of collections executives to achieve monthly collection targets and KPIs
• Managed end-to-end accounts receivable (AR) processes, ensuring timely invoicing, follow-ups, and cash inflows
• Reviewed aging reports and developed strategic action plans to reduce overdue and delinquent accounts
• Monitored team performance through regular reviews, coaching, and performance improvement plans
• Successfully led a team handling high-volume portfolios

Senior Executive - Billing & Collections at TPL Trakker (PVT) Ltd. (2019-03 – 2025-08)

• Managed end-to-end Billing Operations, including invoice generation, verification, and timely dispatch to clients
• Handled accounts receivable and ensured accurate tracking of outstanding balances
• Performed regular follow-ups with customers via calls and emails to ensure timely collections
• Reconciled customer accounts and resolved billing discrepancies and disputes efficiently
• Maintained detailed and accurate records of invoices, payments, and collection activities in ERP/CRM systems
• Prepared regular AR reports, collection forecasts, and cash flow updates for management

Customer Support Executive at TPL Trakker (PVT) Ltd. (2016-12 – 2019-03)

• Handled high-volume inbound and outbound customer interactions via phone, email, and chat, ensuring prompt and professional service
• Utilized CRM tools to track and analyze customer interactions
• Coordinated with internal departments (Billing, Finance, Operations) to resolve complex customer issues
• Demonstrated strong problem-solving skills to identify issues and provide timely solutions

B. Com – Allama Iqbal Open University

Intermediate – Ideal Degree College (2012 – 2015)