Abdul Samad

Detail-oriented Financial Crime Quality Auditor with 1+ years of experience in AML, sanctions screening, PEP checks, and adverse media analysis. Expert in auditing decisions, identifying guideline gaps, escalating to governance, and delivering stakeholder reports for quality and risk improvements.

Quality Auditor - Financial Crime Screening - Revolut - Lahore

(2024-12)

Revolut is a financial technology company that offers banking services. Audited the quality of financial crime screening decisions to ensure compliance with AML, sanctions, PEP, and adverse media standards.

• Identified process gaps and escalated recommendations to governance teams for continuous improvement.
• Prepared and presented quality performance reports, including success rates and action plans, to Revolut stakeholders.
• Partnered with client managers to reduce operational risk and develop quality control frameworks.
• Delivered structured feedback and coaching to analysts to drive error reduction and performance improvement.
• Conducted sanctions, AML, PEP, and adverse media screening for individuals, businesses, and high-risk entities.
• Performed detailed entity matching and biographical verification using identity documents and open-source intelligence.
• Investigated high-risk alerts and negative keyword triggers, applying mitigation factors and risk assessment protocols.

Customer Support Representative and QA Rep. - IBEX - Lahore

(2022-05 - 2022-10)

• Resolved inbound customer inquiries for the Walmart campaign by actively investigating order statuses, locating missing items, and accurately processing order modifications.
• Navigated order management systems to deliver real-time support and troubleshoot delivery issues, ensuring high customer satisfaction and efficient issue resolution

Customer Service Representative - Private Call Centre - Lahore

(2022-07 - 2022-10)

Canada campaign

• Delivered exceptional customer service, resolving queries and complaints swiftly to maintain high satisfaction levels.

Bachelor's - Economics - University of the Punjab