Abdul Shahid
IT Desktop Support Engineer
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About
Motivated and detail-oriented IT Support Technician with hands-on knowledge of computer systems, networking fundamentals, Windows installation, hardware troubleshooting, and software support. Skilled in diagnosing technical issues, installing operating systems, configuring networks, and providing user support. Strong understanding of TCP/IP, DNS, DHCP, LAN setup, system maintenance, and IT troubleshooting procedures.
Able to work effectively in fast-paced environments while delivering reliable technical assistance.
Experience
IT Support Officer at Allied Bank Limited – Regional Office, Sargodha (2026-04 – Present)
- Provide onsite and remote IT support for regional bank branches, resolving hardware, software, Windows OS, printer, and network issues.
- Install, configure, and troubleshoot Windows, Microsoft Office, banking applications, routers, SD-WAN devices, and IT peripherals.
- Perform network troubleshooting (LAN/WAN, DNS, DHCP, TCP/IP), system deployment, preventive maintenance, and Active Directory user support.
- Maintain IT assets, prepare technical documentation, and coordinate with regional IT teams and vendors to ensure smooth business operations.
Education
BS in Information Technology – University of Sargodha (2022 – 2026)
FSC in Pre-Medical – Superior College Mandi Bahauddin (2020 – 2022)
Matriculation – Govt. Sir Syed High School Mandi Bahauddin (2018 – 2020)
