Abdullah Faiz

Dedicated medical student with a proven track record in high-performance sales and customer support roles. While my academic background is rooted in the precision and empathy of the healthcare field, I have a long-standing passion for the fast-paced world of business growth and client success. I leverage my clinical training in active listening and high-stakes communication to excel as a Senior Sales Closer and Customer Support Specialist, consistently delivering measurable results like a 16% increase in sales revenue.

I am a unique hybrid professional who combines the analytical discipline of a medical researcher with the persuasive energy of a top-tier closer, dedicated to turning complex problems into seamless customer wins.

Sales Closer at J Telemarketing company (2026-02 – Present)

As a Senior Sales Closer at J Telemarketing, I played a pivotal role in driving the company's bottom line, successfully increasing total sales by 16%. I specialized in high-stakes negotiations and closing complex deals by building immediate trust with prospects. My approach focused on understanding the human psychology behind a purchase, allowing me to consistently exceed performance benchmarks and set new standards for the sales team.

• Increased total sales by 16%
• Specialized in high-stakes negotiations and closing complex deals
• Built immediate trust with prospects through understanding human psychology
• Consistently exceeded performance benchmarks
• Set new standards for the sales team

Sales operational specialist at Densight labs (2025-09 – Present)

Optimized sales workflows and data integrity for a leading AI training environment, leveraging advanced analytics to streamline the lead-to-conversion pipeline.

• Optimized sales workflows and data integrity
• Leveraged advanced analytics to streamline the lead-to-conversion pipeline

CSR at Inovaх Solutions (2024-09 – 2025-09)

While at Inovax Solutions, I acted as a primary point of contact for a global clientele, including tech startups and eCommerce brands. My focus was on transforming high-pressure support scenarios into positive brand experiences. By prioritizing active listening and rapid problem-solving, I consistently improved customer satisfaction scores and helped our partners maintain a reputation for reliable, 24/7 care.

• Primary point of contact for global clientele including tech startups and eCommerce brands
• Transformed high-pressure support scenarios into positive brand experiences
• Prioritized active listening and rapid problem-solving
• Consistently improved customer satisfaction scores
• Helped partners maintain reputation for reliable, 24/7 care

Sales and CSR Executive at itham Creatives (2023-06 – 2024-08)

During my tenure, was known for my high conversion rates and my ability to de-escalate high-pressure situations with ease. Bridged the gap between sales and support, ensuring that every client felt valued from the initial pitch to the final hand-over.

• Known for high conversion rates
• Ability to de-escalate high-pressure situations with ease
• Bridged the gap between sales and support
• Ensured every client felt valued from initial pitch to final hand-over

BS in Anesthesia Technology – HEALTH SERVICES ACADEMY (2022-09 – 2026-09)

FSC in Pre-Medical – FG Sir Syed college for Boys, The Mall (2020-04 – 2022-06)

Matriculation – SLS MONTESSORI AND SCHOOL (2018-05 – 2020-07)