Abdullah Naveed

Results-driven Medical Billing and Insurance Verification Specialist with 1 year of experience managing inbound and outbound client communication, verifying patient eligibility and benefits, and supporting healthcare operations. Adept at maintaining data accuracy, ensuring compliance with privacy policies, and delivering superior customer service in a fast-paced environment.

Senior Sales Specialist - Verdes Medical Billing - G-11 Markaz, Islamabad

(2025-05)

• Handled inbound and outbound calls with medical insurance companies to verify patient information and explain medical billing services.
• Followed up with clients to ensure eligibility and benefits verification completion.
• Maintained accurate documentation of all client interactions in the medical billing system while adhering to data protection policies.
• Assisted in increasing client engagement and sales opportunities by 15% through effective communication and follow-ups.
• Coordinated with team leads to provide daily updates and close verification cases as assigned, maintaining 100% compliance with organizational standards.
• Utilized skills in patient eligibility verification, benefits verification, insurance coordination, HIPAA compliance, and data documentation to enhance process efficiency.

Sales Specialist, Solar Campaign - MAV BPO - G-10, Islamabad

(2024-03 - 2024-09)

• Adapted to a fast-paced sales environment and managed customer interactions over calls with professionalism.
• Developed confidence in handling client inquiries, resolving issues, and optimizing customer satisfaction.
• Demonstrated strong communication skills while ensuring accurate record-keeping and compliance with company guidelines.

ICS - Intermediate Computer Science - IMSB (2025)