Misbah Sarfraz

Detail-oriented business professional with hands-on experience at Maple Leaf in sales operations, customer relationship management, data analysis, reporting, and client coordination. Skilled in handling customer accounts, maintaining accurate records, preparing performance reports, and analyzing data to support business decisions. Command of MS Excel, with excellent communication, problem-solving, and organizational skills.

Seeking to leverage my analytical, customer-focused, and operational expertise to contribute effectively.

Assistant Manager - MapleLeaf Pvt LTD

(2025-07 - 2026)

• Managed client relationships and sales operations while maintaining accurate customer records and timely follow-ups. Handled customer queries, coordinated with clients and internal teams, and ensured effective resolution of service-related concerns.
• Conducted market analysis and prepared sales performance reports to support management decision-making.
• Worked extensively on data analysis, sales tracking, and reporting to identify trends, customer behavior, and business growth opportunities.
• Prepared and maintained sales, customer, and performance reports to support management decision-making. Analyzed sales and customer data using MS Excel, Pivot Tables, and reporting tools to identify trends and business opportunity.
• Monitored transactions, sales records, and customer activity to ensure data accuracy and proper documentation. Coordinated with different teams and managed multiple tasks while maintaining strong organizational and communication skills.
• Supported business growth through customer engagement, market analysis, and proactive client relationship management.

Bachelors In Business Administration - Business Administration - University of Sargodha (2021 - 2025)

Intermediate In Commerce - Commerce - Punjab College Bhalwal (2019 - 2021)