Abdullah Shahid

Dedicated professional with a strong foundation in responsibility, communication, and teamwork. Proven expertise in customer service and hospitality, complemented by skills in HR policies development. Committed to enhancing organisational efficiency and fostering positive workplace environments.

HR management trainee - Luxus Grand Hotel - Lahore, Pakistan

(2025-09)

• Streamlined leave management processes for duty and day-off changes.
• Managed attendance records to ensure accuracy and compliance.
• Conducted training sessions to enhance team skills and knowledge.
• Handled software applications, including Resourceinn and Oddo, to improve operational efficiency.
• Coordinated event management activities to ensure successful execution.
• Facilitated locker searches to optimise resource accessibility.
• Facilitated training sessions to develop staff competencies.
• Facilitated communication between employees and management to foster positive work relationships.
• Attended new hire orientations and exit interviews to observe and learn processes.

Receptionist - Fitness zone gym - Lahore, Pakistan

(2022-05 - 2023-01)

• 8 month experience as a receptionist at fitness zone gym.
• Maintained an organised reception area for a professional business environment.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Utilised multi-line telephone system to manage incoming calls effectively.

Associate Degree - Tourism & Hospitality Management - College of Tourism & Hotel Management (2023-10 - 2025-09)

Intermediate - Board of Intermediate and Secondary Education, Lahore (2021-05 - 2023-04)

Matriculation - Board of Intermediate and Secondary Education, Lahore (2020-02 - 2021-02)