Abdullah Shahid

A highly motivated Electrical Engineering student at UET Lahore with hands-on experience in embedded systems, circuit design, automation tools, and software development. Skilled in Python, C/C++, MATLAB, and PCB design with a strong foundation in AI and prompt engineering. Certified in Generative AI and prompt design for large language models, with real-world success delivering impact through automation and support roles. A fast learner, strong communicator, and enthusiastic team player.

Customer Support Specialist - L1 (Email and Chat Support) - Code Aligned (Pvt) Ltd

• Provided first-level email and chat support to customers, addressing inquiries, troubleshooting issues, and ensuring prompt resolution to enhance customer satisfaction.
• Managed and responded to a high volume of customer queries, maintaining professionalism and clarity in communication while resolving technical issues.
• Collaborated with internal teams to escalate complex issues, ensuring swift resolution for customers and minimizing service disruption.
• Maintained accurate records of customer interactions in the system, tracking resolution status and following up on pending cases.
• Developed and improved knowledge base articles, contributing to the efficiency of support processes and enabling quicker resolution for customers.

Electrical Engineering Intern - Unilever

• Assisted in the design, development, and optimization of electrical systems to improve manufacturing processes, contributing to enhanced operational efficiency.
• Worked extensively with Allen Bradley and Siemens PLCs for system troubleshooting, programming, and automation, improving control system functionality.
• Collaborated with cross-functional teams to troubleshoot electrical issues, ensuring minimal downtime and improved equipment reliability.
• Conducted performance testing and analysis of electrical components, providing actionable insights for system improvements.
• Gained hands-on experience with automation and control systems, supporting the integration of new technologies in the production line.
• Contributed to cost-saving initiatives by identifying and implementing electrical solutions that reduced energy consumption

Bachelor's - Electrical Engineering - University of Engineering and Technology (UET), Lahore

FSc - Pre-Engineering - Oxbridge College

Matriculation - Sciences - Oxbridge Secondary School