Abdullah Sufi عبد اللہ صوفی

Results-driven customer service and sales professional with hands-on experience in insurance, retail, and FMCG sectors. Skilled in CRM, complaint resolution, and order management. Committed to delivering exceptional customer experiences and driving operational efficiency.

Customer Service Executive - SALAAM TAKAFUL

• Managed end-to-end customer queries on vehicle insurance policies via email, chat, and calls, ensuring timely resolution
• Verified and maintained accurate customer records and policy documentation, improving data integrity
• Coordinated cross-functional communication to resolve policy status issues and enhance customer satisfaction

Sales Representative and Floor Leads - IDEAS BY GUL AHMED

• Built and maintained strong customer relationships, delivering tailored solutions that drove repeat footfall
• Led floor operations including store opening/closing, visual merchandising, and maintaining brand standards
• Resolved customer complaints efficiently, consistently achieving high satisfaction across the sales floor

Order Booker - TAPAL TEA

• Processed and managed customer orders end-to-end — from booking and invoicing to packaging and dispatch
• Built strong distributor and retailer relationships, ensuring consistent product availability across assigned territory
• Maintained accurate order records in the company system, reducing processing errors and improving fulfillment speed

Cashier - DARAZ

• Handled daily cash transactions using POS systems, ensuring accurate payment processing and customer-friendly service

Bachelors of Commerce - Commerce - Karachi University

Intermediate - GOVT Karachi Intermediate Board

Matriculation - Board of Secondary Education Karachi