Medical Desk Coordinator - Al Areedh Riyadh - Riyadh, KSA
(2023-10 - 2025-04)
- Coordinate pre-employment, periodic, and return-to-work medical examinations for drivers and staff.
- Maintain and update employee medical records, fitness certificates, and vaccination status in compliance with company policies and legal requirements.
- Act as the primary point of contact for employees regarding medical appointments, reports, and health-related documentation.
- Coordinate with hospitals, clinics, laboratories, and insurance providers for medical services and approvals.
- Monitor and track sick leave, medical leave, and fitness-to-work clearances.
- Support occupational health and safety initiatives, including health screenings and wellness programs.
- Assist in managing workplace injury or accident cases by coordinating medical care and documentation.
- Ensure confidentiality and proper handling of all medical and personal health information.
- Generate reports related to medical status, compliance, and fitness metrics for management.
- Support HR and Operations teams in ensuring regulatory compliance related to employee health standards.
- Conducted training for Amazon KSA on Basic First Aid and CPR.
Officer – Clinical Education, CMO office - Sheikh Khalifa General Hospital - Umm Al Quwain
(2024-02 - 2025-06)
- Managing Office of CMO and CEO.
- Physicians & Allied Health Professionals Lippincott Competencies assignments, data management.
- CME programs and other accredited and shared programs will follow the calendar.
- Conduct a weekly CME, accredited by EHS.
- As part of the Center of Excellence in Urology, conduct a Visiting Physician Program every quarter. Submitted Academic planner for accreditation.
- Share the report of all the clinical education events, to CMO with complete details, pictures, number of participants etc.
- Hospital educational Calendar: - Planned in Educational Committee.
- Clinical Education calendar- it has complete details of the event to be conducted for the whole year.
- NIHS application submitted for Internship program SKHIS.
- Complete Management of students, rotation plan, Orientation, documentation, attendance, feedback, evaluation, Support in DOCEE and solve day to day problems and their learning.
- Look after Honorarium of physicians received from UOS and RAK.
- University of Sharjah: -posted in Radiology, dietetics, Physiotherapy, Lab.
- As part of the stroke accreditation process, conduct a stroke symposium every quarter.
- EHS Accreditations: Submission, Payment, Coordination, Organization, and Logistics.
- Maintain Staff master tracker, under CMO office for life support details.
- Supervised reception and cashiering operations, ensuring compliance with revenue and cash handling protocols.
- Reviewed daily revenue reports and resolved billing discrepancies and corporate patient queries.
- Managed patient concerns, admissions, and clinic flow to maintain high patient satisfaction.
- Coordinated with support departments to ensure smooth clinic operations.
- Oversaw appointment scheduling and timely availability of medical records.
- Monitored KPIs, maintained housekeeping standards, and acted as administrative focal point during assigned shifts.
Coordinator in Department of Emergency Medicine - Aga Khan University Hospital - Karachi, Pakistan
(2012-03 - 2024-02)
Managed day-to-day administrative and operational activities of a 70-bed Emergency Medicine Department, ensuring efficient clinical and patient flow operations.
- JCIA compliance for Department of Emergency Medicine.
- ACGME implementation for Department of Emergency Medicine.
- Coordinated patient admissions, bed management, transfers, and discharge facilitation in collaboration with ICU, wards, and specialty units to optimize patient throughput.
- Led departmental quality improvement initiatives by organizing monthly Quality Improvement Committee (QIC) meetings, tracking action items, and ensuring compliance with departmental KPIs.
- Developed and monitored operational KPI dashboards, analyzing patient flow, bed occupancy, and service efficiency for leadership reporting.
- Facilitated multidisciplinary huddle meetings to resolve patient flow bottlenecks, expedite discharges, and improve bed turnover.
- Coordinated undergraduate and postgraduate medical education programs, including rotations, academic schedules, OSCEs, evaluations, and resident support.
- Managed residency administrative operations including induction, chief resident selection, scheduling, and performance evaluations through One45.
- Served as the administrative focal point between faculty, residents, nursing, and hospital leadership to ensure seamless departmental operations.
- Supported departmental accreditation, compliance, and audit readiness initiatives aligned with quality standards and institutional policies.
- Managed departmental budgets, faculty funds, and expense tracking while ensuring financial accountability.
- Organized faculty meetings, conferences, travel arrangements, and academic events to support departmental educational and strategic objectives.
- Strengthened patient satisfaction by addressing complaints, coordinating financial clearance, and ensuring smooth service delivery.
- Supervised reception and cashiering operations, ensuring compliance with revenue and cash handling protocols.
- Reviewed daily revenue reports and resolved billing discrepancies and corporate patient queries.
- Managed patient concerns, admissions, and clinic flow to maintain high patient satisfaction.
- Coordinated with support departments to ensure smooth clinic operations.
- Oversaw appointment scheduling and timely availability of medical records.
- Monitored KPIs, maintained housekeeping standards, and acted as administrative focal point during assigned shifts.
- Prepare agenda / minutes / presentation of the Quality Improvement Committee (QIC) meeting on a monthly basis and follow up for ensuring the completion / execution of the tasks assigned in the QIC meetings.
- Coordinating with PEM (Pediatric Emergency Medicine) committee, organizing meetings follow up and minutes.
- Managing Chair's Office, secretary to chair.
- Undergraduate program Coordinator, prepare their schedules, ER shifts, Tutorials and conducting OSCE.
- Postgraduate Program Coordinator, making letters, administrative supports, prepare academic schedule, Induction process, Chief Resident selection, Evaluation on one 45 software, sending various Emails and reminders on daily basis, provide fully assistance to 34 Residents, Director and coordinator.
- Media Marketing Manager, helping faculty for their career growth.
- Patient Throughput management.
- KPIs Driven reports.
- Call hurdle meetings and involved hierarchy.
- Event Management for the department.
- Maintain an adequate inventory of office supplies.
- Provide word-processing and secretarial support.
- Type confidential documents & letter of recommendations.
- Prepare correspondence, reports, and materials for publications and presentations.
- Setup Chair's & faculty travel arrangements.
- Setup accommodation for Guests.
- Maintain Chair's & SLC's calendar.
- Setup and coordinate meetings and conferences.
- Create, transcribe, and distribute meeting agendas and minutes.
- Maintain hard copy and electronic filing system.
- Coordinate project-based work.
- Supervise support staff.
- Manage Department Fund and maintain departmental fund report on daily basis.
Data Input Operator in Department of Community Health Sciences - Aga Khan University - Karachi, Pakistan
(2010-10 - 2012-02)
Global network for Women's and Children's Health Research Pakistan funded by the Research Triangle Institute (RTI International, USA).
- Data entry & Data Editing.
- CF form Error Cleaning.
- Update Missing Information.
- Record keeping & record filing.
- Weekly Report writing.
- Data Coding.
Secretary to Chairperson of OBGYN department - Aga Khan University Hospital - Karachi, Pakistan
(2009-05 - 2009-12)
- Receive, direct and relay telephone messages and fax messages.
- Direct the general public to the appropriate staff member.
- Maintain the general filing system and file all correspondence.
- Assist in the planning and preparation of meetings, conferences and conference telephone calls.
- Make preparations for Band Council and committee meetings.
- Maintain an adequate inventory of office supplies.
- Respond to public inquiries.
- Provide word-processing and secretarial support.
- Type confidential documents on a word processing system.
Secretary of undergraduate medical education in OBGYN department - Aga Khan University Hospital - Karachi, Pakistan
(2008-09 - 2009-04)
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Arrange conferences, meetings, and travel reservations for office personnel.
- Compose, type, and distribute meeting notes, routine correspondence, and reports.
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
- Mail Departmental meeting minutes, promotional material, and other information.
- Maintain scheduling and event calendars.
- Coordinate conferences and meetings.
- Manage projects, and contribute to committee and team work.
- Prepared Clinical Summary with the help of Residence doctors.
- Organized OSCE exams of Year iv students of UGME.
- Prepared results.
- Arranged LCF, Lectures, academic session and presentation etc.
- Organized CME program.
- Supervise support staff.
- Manage Department Fund and maintain departmental fund report on daily basis.
Information receptionist in Marketing Department - Aga Khan University Hospital - Karachi, Pakistan
(2006-02 - 2008-08)
- Answer the telephone in a courteous and professional manner within 3 rings.
- Receive and convey messages in writing, verbally and electronically.
- Liaise with patients and their families in a compassionate manner.
- Make appointments.
- Bill patients and receipt moneys.
- Fax documents.
- Scan documents.
- File documents.
- Prepare documents for mail-out.
- Open, stamp appropriately and distribute incoming mail.
- Type documents as required with a high level of accuracy.
- Place orders for stationery for desk work.
- Organize staff and/or doctors meetings as directed.
- Participate in ongoing professional development activities like JCIA.
- Maintain practice dress standards.
- Any other administrative duties as directed by Practice Manager.
- Maintain telephone coins, Mobile scratch cards, & PCO sales records as per hospital policy.
- Maintain sheets of Karachi outside patients like Hyderabad, Quetta, Lahore, East Africa, Dubai etc.
- Direct interact with Karachi outside offices of AKUH which is working in marketing department.
- Cash Handling.
Class teacher for Classes 9th and 10th - Al-Mustafa Educational World
2 years tenure.
- Treat students with respect and fairness.
- Set classroom rules with students, post them and ensure all students understand the expectations.
- Maintain orderly conduct within classrooms, halls and playground.
- Handle inappropriate student behaviour consistently.
- Follow the prescribed curriculum in all subjects.
- Adjust teaching style to meet individual needs of students.
- Be aware of current educational trends.
- Be prepared and have necessary materials on hand.
- Plan a variety of learning activities each day that meet needs of the students.
- Develop routines for daily activities.
- Be up and around during class to monitor behavior.
- Call parents regularly for positive as well as negative reasons.
- Make parents aware of any problems at school.
- Treat parents with respect and maintain an open inviting relationship.
- Work with parents.
- Work as a team.
- Confer with colleagues on a regular basis.
- Model respect, manners, and cooperation.
