Sales Executive/Client Advisor - Interwood Mobel (Pvt) Ltd.
(2025-01)
- Greet and assist customers in a professional and friendly manner.
- Understand customer needs and recommend suitable furniture products.
- Provide detailed information about product features, materials, pricing, and warranties.
- Achieve and exceed monthly sales targets and KPIs.
- Handle customer inquiries, complaints, and after-sales service efficiently.
- Ensure the showroom is clean, organized, and visually appealing.
- Assist in setting up product displays and updating price tags.
- Maintain stock levels and coordinate with inventory teams for product availability.
- Process sales transactions and maintain accurate sales records.
- Stay updated on the latest furniture designs, trends, and company promotions.
- Attend training sessions to enhance product knowledge and sales techniques.
- Educate customers on proper furniture care and maintenance.
- Build and maintain strong relationships with customers for repeat business.
- Follow up with potential customers through calls, emails, or messages.
- Work closely with the marketing team for promotions and customer engagement activities.
Export Compliance Officer - M&S INTERNATINAL (ISLAMABAD)
(2024-04 - 2024-12)
- Relation with banks with regards to exports and preparation of all relevant documents required by the bank.
- Collaborated with banks for matters related to Trade Insurance and Finance and other compliance with respect to export Operations.
- Coordinated with offshore Clients and their respective banks on agreed terms of payments that is to say matters regarding LCs, Contracts, Advance payments and Handling amendments, discrepancies, and claims thereof.
- Maintain record of Shipping lines and Freight Forwarders operating in Area of Interest, and get the required quotes for intended consignments.
- Liaison with Registered Custom Brokers at POL and POD for smooth custom clearance procedures.
- To Ensured Pre Shipment Inspections (PSI) as per consignee's demand and regulatory requirement of destination's market place regulatory checks.
- Ensured preparation of all export related documents required by the banks with respect to financial compliance of on and customer bank at the destination.
- Cross working with finance department for timely preparation of cost visualizations.
Customer Service and Tenant Relations - Dubai Holdings Assets Management - Dubai
(2022-08 - 2024-03)
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Consistently achieved service rating targets, managing customer enquiries with personalized care and attention
- Maintained compliant documentation on IMS software for reliable company records.
- Adhered strictly to policies and procedures for continued company compliance.
- Acted as main contact for internal and external clients.
- Drafted documents and reports for management review.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Managing Tenant relations and resolve queries instantly.
- Managing work permits for contractors for the facility.
- Reporting and coordination's.
Senior Sales Executive - ICON (Lubricants & Chemicals) - Pakistan
(2022-01 - 2022-06)
- Achieve growth and hit sales target by successfully managing the sales team.
- Design and implement a strategic business plan that expands company's customer base and ensure its strong presence.
- Own recruiting, objectives settings, coaching and performance monitoring of sales representatives.
- Build and promote strong, long lasting customer relationship by collaborating with them and understanding their needs.
- Present sales, revenues and expenses reports and realistic forecasts to the management team.
- Identify emerging markets and markets shifts while being fully aware of new products and competition status.
- Conduct market research to identify selling possibilities and evaluate customers' needs.
- Setting up meeting with potential clients and listening to their wishes and concerns.
- Prepare and deliver appropriate presentations on product and services.
- Create frequent reviews and reports with sales and financial data.
- Ensure the availability of stocks for sales and demonstration.
- Participating on behalf of company in exhibition or conferences.
- Negotiate close deals and handle complaints or objections.
- Collaborate with team members to achieve better results.
- Gather feedback from customers or prospects and share with internal teams.
Assistant to the Executive Director - Trojans - Pakistan
(2018-01 - 2018-12)
- Maintain and Manage all Admin related tasks / works.
- Responsible for coordinating with internal and external stakeholders.
- Arrangements of events, meetings, traveling and conferences of foreign & local delegations.
- Planning, protocol, safety and hosting of foreign delegations.
- Assist Executive Director in their Official & Personal jobs / tasks.
- Visa, ticketing, boarding & lodging services to locals and foreigners.
- Procurement of office inventory / stationery.
- Managing inventory simultaneously of two warehouses.
- Documents controlling and maintenance of record.
- Firm's Registration / clearance from different organizations
- Supported Marketing, Technical and Finance Departments as & when required.
