Adeel Muazzam

Skilled in Total Quality Management (TQM), process optimization, control mapping, and risk management, with a proven track record of leading compliance-driven initiatives from conception to successful implementation. Adept at balancing cyber security needs with business objectives, ensuring timely and effective project delivery while exceeding client expectations. Strategic thinking and the ability to manage complex cross-functional teams, vendors, stakeholders, driving comprehensive compliance strategies, enhancing project governance, international standards and frameworks.

Awarded “Exemplary Demonstration of Honeywell Behaviors- Year 2012” by President-Honeywell ME – Gilsdorf Norman.

Sr. Consultant – Beginning Solutions – KSA Feb 2024 – Till date.

• Provide advisory for self-assessment for NCA, ISO frameworks, controls review, and compile required evidence to various clients in KSA.
• Developed and successfully governed the ISO 27001 certification program for various clients.
• Management, development and implementation of cybersecurity policies, procedures and frameworks aligned with NCA, ISO27001, ISO 38500.
• Developed and governed the Cybersecurity Awareness Training Programs.
• Oversee cyber security strategy. Acting as a liaison for audits and compliance engagements. 
• Provide advisory to identify the current state and define the future state of the organization’s cyber security program in compliance to various ISO and international standards.
• Provide consultancy various clients to develop annual training program to cater employee skills requirements.

• Develop and implement a roadmap for improving IT processes to enhance alignment with business outcomes and regulatory compliance, assessing current processes, identifying areas for improvement, and engaging cross-functional teams to implement changes for streamlined operations

Sr. Program Manager – (E Governance) |Punjab Information Technology Board – Pakistan| Oct 2021 - December 2023. 

• Leading the governance of projects offered by PITB, Government of Pakistan. Operations including information & cyber security, IT auditing, risk management and compliance practices.
• Establishing relationships with Government of Pakistan entities at appropriate levels. Consistently delivering quality client services. Monitoring progress, managing risksand ensuring key stakeholders are keptinformed about progress and expected outcomes. 
• Crafted business continuity plan - BCP, execute drills and developed formal processes for business impact analysis, incident management, change management, and service improvements, ensuring effective maintenance and reporting of security and compliance objectives.
• Leading integrated solutions for 170+ government services facilitating 5.4+M Citizen a project offered by Government of Pakistan.

Senior Consultant/Trainer |GRC Learning – Pakistan| January 2017 – August 2021

• Developed, reviewed and updated implemented policies, standards and frameworks.
• Performed information security risk assessments, vendor assessment for information security.
• Developed cybersecurity strategies and cybersecurity operating models as per client requirements.
• Developed Policies, Standards and frameworks in accordance with client requirements to comply with regulatory and best practices. i.e., ISO 27001, ISO 38500 and ISO 22301
• Prepared documentation for ISO 27001 certification.
• Coordinate with internal audit, business owners, and technical owners in matters of IT security, physical security, risk management and regulatory compliance.

Project Manager |Honeywell International – UAE | October 2012 – October 2016

• Leading the end-to-end execution of Cyber and Information Security, IT Operations and establishment of new offices across several countries within the gulf region, encompassing UAE, Oman, Qatar, Iraq, Bahrain and KSA.
• Contributes as core team member in various committees like Change Advisory Board - CAB), Design Review Board -
• DRB), IT Audit Committee, IT Project and Cost Management Committee and IT Assets Management Committee.
• Facilitating effective interfaces between IT Service Management - ITSM) and various interconnected processes, Service Level Management - SLM) and Information Security Management - ISM).
• Meticulously coordination both internal resources within Honeywell and External third-party vendors. Holding responsibility of managing and facilitating seamless collaboration between vendors and contractors such as Etisalat, DU, CISCO, Dell, HP, XEROX and local hardware/software vendors.

Service Desk Engineer - Level 2 IT Support) | Honeywell International – UAE | October 2009 – July 2012

• Lead the development and continuous improvement of IT service management (ITSM) processes.
• Implement best practices aligned with ITIL standards to enhance service delivery efficiency.
• Coordinate and guide service desk engineers, fostering a collaborative and high-performing team environment.
• Conduct performance reviews and training sessions, ensure team members are equipped with the necessary skills.
• Collaborate with IT teams to implement tools and systems that enhance both service desk efficiency and service delivery capabilities.
• Stay updated with emerging technologies to recommend upgrades that align with organizational goals.
• Ensure a seamless user experience by balancing technical support excellence with a customer-focused mindset.
• Drive initiatives to improve user satisfaction and minimize service disruptions.

Manager BusinessAnalyst | SN3 Technologies LLC. – UAE | May 2008 – September2009

• Co-ordinate the design, implementation and administration of strategic policies and activities to ensure the availability and effective utilization of Company resources. Analyzing, developing strategies, achieve business and organization goals meeting organization objective. Develop business plan to achieve the company targets in terms of sales and business development across ME Region.

BCS: Bachelor’s in Computer Sciences

 

MS-TQM: MS- Total Quality Management