Project Management at Digital Solutions (2023-08 – Present)
Supported the planning and execution of projects in digital marketing, graphic design, content writing, social media, and video editing
- Attended meetings, gathered requirements, and assigned tasks to team members
- Contributed to the successful delivery of projects on time
- Allocated tasks and managed resources based on project analysis
- Offered creative and strategic input, enhancing team efficiency
- Managed a pipeline of creative projects to meet business needs
- Directed resource planning, ensuring successful project outcomes
- Reviewed and analyzed team work to identify improvement areas
- Optimized resource allocation across projects and assigned tasks
- Developed and communicated project goals and timelines
- Promoted collaboration through open communication
Digital Marketing & Team Manager at Digital Solutions (2022-01 – 2023-08)
Led digital marketing campaigns and team management with social media growth focus
- Led the development and execution of digital marketing campaigns
- Managing social media accounts (Facebook, Twitter, Instagram, LinkedIn)
- Created engaging content (graphics, videos, captions) to grow audience
- Analyzed metrics to improve content and campaigns
- Aligned marketing with products through cross-functional collaboration
- Train & Mentor the Team on live projects with problem & solutions
Customer Support Executive at STARZPLAY (2018-05 – 2022-10)
Technical Support Specialist with 4+ years of experience in process optimization and KPI/SLA management
- Skilled in troubleshooting and delivering creative solutions
- Noted for strong communication and relationship-building skills
- Collaborated with cross-functional teams to resolve issues
- Helped identify technical issues during new product launches
- Tracked all activities using Salesforce and Jira
- Received praise from customers for exceptional support
- Mentored team members in technical problem-solving and high-quality support
Internship at PTV NEWS ISLAMABAD (2015-06 – 2015-09)
Provided Desktop & Network support to users
- Provided Desktop & Network support to users
Internship at Ministry of Information Technology and Telecommunication (2016-08 – 2016-10)
Learn the basics of programming language
- Learn the basics of programming language
