Adeel Yamin

Results-driven professional with experience in content moderation, operations management, and client relations across technology, real estate, hospitality, and customer service sectors. Proven track record of improving operational efficiency, exceeding performance targets, and delivering exceptional client experiences through strong leadership, communication, and problem-solving skills. Skilled at adapting to fast-paced environments and driving business growth through process optimization and stakeholder engagement.

Content Moderator at IT Business Solution Sdn Bhd (2024-09 – 2026-04)

• Named Employee of the Month twice (January and July 2025) for maintaining exceptional accuracy and performance standards.
• Exceeded daily moderation KPIs consistently for 6+ months.
• Reviewed and assessed user-generated content for compliance with community guidelines.
• Implemented process improvements to enhance content moderation efficiency and accuracy.
• Analyzed trends in user behavior to inform content strategy and policy adjustments.
• Boosted efficiency by 30% through workflow automation.

Operations Manager at CITI HOUSING PVT LTD (2020-11 – 2024-09)

• Boosted efficiency by 30% through workflow automation.
• Led and supported 3 residential/commercial project launches.
• Created training programs, reducing ramp-up time and boosting employee retention.
• Streamlined operational processes to enhance efficiency and reduce turnaround time.
• Led cross-functional teams in executing strategic initiatives and achieving operational goals.
• Mentored junior staff, fostering a culture of continuous improvement and professional development.

Sales Advisor at CITI HOUSING PVT LTD (2019-11 – 2020-11)

• Managed and nurtured a portfolio of 100+ clients remotely.
• Delivered product demos and consultations via video calls, increasing conversion rates by 15%.
• Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
• Conducted market research to identify emerging trends and opportunities for product offerings.
• Provided training and mentorship to junior sales staff, fostering professional growth and development.

Management Trainee at The Ascott Limited (2020-01 – 2020-03)

• Coordinated employee engagement efforts, improving team dynamics.
• Maintained employee data in HRIS data accuracy by 15%.
• Assisted with client walkthroughs, developing B2C sales skills.

Intern at Saujana Hotel & Resort (2019-01 – 2019-05)

• Assisted in daily operations to enhance guest experiences and streamline service delivery.
• Coordinated with team members to ensure timely completion of tasks and adherence to quality standards.

Intern at Intercontinental Kuala Lumpur (2017-08 – 2017-12)

Bachelors of Business in Hotel & Resort Management – Inti University Malaysia (2020-01)

Diploma in Hotel & Resort Management – Inti University Malaysia (2018-01)