Technical Support Engineer
Send a job offer directly to this candidate
As an IT person for 4 years, I administered a wide variety of OSand applications and solved lots of issues. through email, phone as well as in-person and kept everyone’s machine working. I hold Industrial certifications. which helped me to develop numerous skills to successfully implement and troubleshoot issues. In addition to my technical skills, I possess excellent communication skills and maintain a track record in delivering. exceptional customer service.
As an active member of a team, I always achieved results-driven work ethic. meeting deadlines and problem-solving ability.
◦ Ensuring all systems that fall under Exordium's responsibility are functioning smoothly and securely.
◦ Maintaining customer relationships and keeping the track of feedback.
◦ Assist Team Lead in ensuring that information and documents are up to date using SharePoint and IT Glue to ensure. a common data hub.
◦ Responding with empathy and respect to support calls and emails.
◦ Maintaining and administering computer networks are related computing environments including systems software, applications software, hardware, and configurations.
◦ Performing disaster recovery operations and data backups when required.
◦ Protecting data, software, and hardware by coordinating and implementing network security measures.
◦ Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
◦ Monitoring virus protection software and email applications.
◦ conferring with network users about solving existing system problems. Major Learning.
◦ Hands on experience on Datto RMM, Autotask ticketing portal, and IT Glue.
◦ Configuration of different firewalls Cisco ASA, SonicWALL, FortiGate, Unifi OS, Cisco Meraki.
◦ Switches configuration of multiple vendors Like Ubiquiti, HP Aruba, Net gear,Open Mesh, and Datto switches.
◦ Hands on experience of Microsoft Domain Controller Office 365 Admin and Microsoft Azure DC.
◦ Experience on Datto cloud network, Meraki cloud-based network, FortiGate Cloud and Ubiquiti cloud networks.
◦ Extensions Configuration on FreePbx and UCM.
◦ IT Help Desk, Service Desk Management, OS & Software's Installations, Solutions of OS Related issue, Troubleshooting, Linux Installations, and other peripheral devices configurations.
◦ Project designing, Planning, Procurement, and deployment. . Network Configuration, Wi-Fi / LAN Troubleshooting. ◦ Enterprise WLAN optimization by using WLC. . Camera Surveillance (IP/ Analog) & NVR /DVR configurations.
◦ Hands on Experience of Cisco, Huawei, TP-Link and H3C Switches and Cisco routers.
◦ Hands on Experience of Sophos Firewall. . Knowledge of TCP/IP Protocols, VLANS, STP, NAT, OSPF, EIGRP, and DHCP Servers.
◦ Hands on experience on DHCP Server and SNMP server.
◦ Hands on experience on Zabbix NMS Server deployment, Monitoring and pooling the Network devices on the server.
