Adnan Ali

I would describe myself as energetic and presentable highly motivated, creative, and organized. To Serve in a Company of international repute in view to explore my potential in an environment of dedication and hard work extremely focused on elevating company standards, I possess excellent skills in communication and self-correspondence. Challenging good opportunity in retail and sales marketing and customer support organization.

Customer Service Support Team lead at UrgentWay Walk-in Medical Center (2020-12 – Present)

• Managing large amounts of inbound calls and outbound calls promptly, making the provider's schedule and updating them accordingly
• Identifying Patient needs and clarifying information
• Checking insurance eligibility, booking patients' appointments
• Letting patients know the lab results, and making follow-up with provider
• Making the schedule of Staff and update them accordingly

Customer Sales Representative at EMC BPO Pakistan (2016-01 – 2020-12)

• Managing large amounts of outbound calls promptly
• Following call center 'scripts' when handling different topics
• Assisting customers in selecting and switching their electricity and gas suppliers

General Duty Officer at Eastern Housing Society (2015-01 – 2015-12)

Inter – Lahore board Pakistan (2013-12 – 2015-12)

Cyber Security Short Diploma in Cyber Security – PNY Trainings IT Tower (2015-06 – 2015-06)

Matriculation – Lahore board Pakistan (2011-01 – 2013-03)