Afnan Hanif

Operations Coordinator with 3+ years of experience in workforce scheduling, client coordination, operational support, and staff deployment. Proven ability to manage multi-client operations, handle recruitment coordination, maintain documentation, and ensure smooth operational workflows in fast-paced environments.

Operations Coordinator | Workforce Scheduling | Client Support at ZAM FM LTD (2023-05 – Present)

• Coordinate with Field Staff via WhatsApp and Vonage to confirm availability and deployment.
• Act as operational liaison between clients, Staff, HR, and management teams.
• Manage client communication, service requests, and workforce deployment across multiple Sites.
• Assign trained and compliant officers according to client requirements.
• Coordinate scheduling and shift coverage using Guardhouse, Indel, Subii, and Indeed Flex platforms. Conduct initial telephonic interviews and screening of new officers.
• Maintain real-time roster management ensuring seamless service delivery.
• Perform document verification and preliminary vetting before forwarding to HR.
• Support on boarding process and update officer records in workforce systems.
• Source new candidates via Indeed for urgent or new site staffing requirements.
• Led rapid deployment operations during 2024 security crisis, mobilizing teams across 200+ locations.
• Handled incident reporting and operational monitoring.
• Handle last-minute and emergency shift requests efficiently.

Operations & Client Support Executive at AZBAA Traders (2020-09 – 2023-03)

• Managed daily business operations across sales, procurement, and team coordination.
• Utilized ABUZAR and Monday.com for task management, workflow tracking, and reporting.
• Handled client inquiries and ensured high levels of customer satisfaction.
• Supervised internal staff and optimized operational processes for efficiency.

Lead Generation Specialist at DotComBPO (2019-07 – 2020-08)

• Managed inbound lead qualification through manual dialer systems.
• Identified customer needs and gathered data to support sales pipeline growth.
• Applied active listening and communication techniques to enhance lead quality.

Associate Degree in Marketing – Allama Iqbal University, Islamabad