Head of Human Resources - RIMS Hospital International (Pvt.) Ltd.
(2024-01)
- Advises the Medical Director and CEO on staffing strategy and HR planning.
- Created and maintains a strong Talent Pool to meet current and future manpower requirements.
- Oversees full-cycle recruitment for Consultants, Paramedical, and Management staff.
- Developed and implemented HR Forms, SOPs and comprehensive HR policies.
- Designed job descriptions, employment contracts and offer letters for medical and non-medical staff.
- Manages compensation and benefits plans and designs employee retention strategies.
- Conducts exit interviews, manages resignations and clearance processes and handles disciplinary actions.
- Coordinates with newly hired Consultants to address operational and administrative concerns.
- Oversees biometric attendance management and ensures accuracy in records.
- Responsible for Training Need Analysis to identify skill gaps and plan capacity-building initiatives.
- Organizes and participates in job fairs to attract high-caliber candidates.
- Leads organizational development initiatives to strengthen culture and productivity.
- Organizes Free Medical Camps to increase patient outreach and strengthen community relations.
- Manages patient complaints and ensures they are resolved professionally and promptly.
- Responsible for managing the hospital's IHRA registration, including the development and implementation of all required policies, SOPs and documentation.
Manager Human Resources - Ministry of National Health Services, Regulations & Coordination's Isolation Hospital and Infections Treatment Center, Islamabad (IHITC) - Islamabad
(2021-01 - 2021-12)
- Established HR best practices for a newly built 250-bed hospital, developing processes and policies from the ground up.
- Designed organizational structure (Organogram) and ensured smooth coordination between the Chief Medical Officer, Chief Operating Officer and clinical consultants.
- Introduced HR practices ensuring compliance with ministry regulations and audit standards.
- Successfully recruited 300+ clinical and administrative professionals within a short timeline.
- Managed staff deployment, onboarding, pay structure designing, and verification of PMC/PNC licenses.
- Developed a comprehensive onboarding program to improve employee assimilation and experience.
- Designed and implemented a complete Performance Management System.
- Established disciplinary policies; served as a member of the inquiry committee for harassment cases.
- Developed resignation, clearance, and exit interview processes.
- Ensured professional handling of confidential employee data for both medical and non-medical staff.
- Ensured a positive, motivating and professional environment enabling staff to perform at their best.
Associate Manager - Medical Staff Affairs - Shifa International Hospitals Ltd. (JCI Accredited)
(2010-05 - 2018-02)
- Spearheaded the end-to-end recruitment, credentialing and onboarding of consultants, specialists and clinical specialists in strict adherence to JCI standards
- Partnered with Medical Director and Department Heads to assess staffing needs and manage the entire credentialing and privileging process, coordinating monthly Credentialing Committee meetings
- Managed Ongoing (OPPE) and Focused (FPPE) Professional Practice Evaluations, performance reviews and disciplinary actions for the medical staff
- Enhanced employer branding by organizing CMEs, seminars, and grand rounds, attracting and engaging top medical talent
- Pioneered the transition to a paperless HRIS (Oracle), improving efficiency and data management for medical staff records
- Confidential Information Stewardship, served as the designated custodian for all confidential data and personal files for senior medical staff (Consultants, Specialists, and Clinical Specialists).
- Complaint Resolution, mediating between patient concerns and medical staff specifically related to Consultants, Specialists, and Clinical Specialists.
- Multi-Site Operations Management, directed the smooth functioning of all HR and operational activities across multiple branch locations, including Shifa F-11, Shifa G-10, and Shifa Faisalabad.
- Team Leadership & Performance Development, supervised, coached and guided junior staff to ensure maximum efficiency and the effective execution of daily tasks.
- Managed junior employee attendance, ensuring accountability and operational punctuality.
