Ahad Saeed

Customer service professional with experience in business retention, chargeback resolution, technical support, and personal lines insurance. Strong background in insurance quoting, policy processing, endorsements, policy reinstatements, and customer support. Skilled in building client relationships, resolving customer concerns, improving retention, and delivering clear and timely service.

Business Retention Specialist - Dynamic Solutions

(2025-01 - 2026-01)

• Managed at-risk customer accounts by resolving concerns and implementing effective retention strategies.
• Handled chargeback disputes and worked proactively to reduce refund and chargeback rates.
• Contributed to company profitability by minimizing revenue loss and improving customer satisfaction.
• Provided training and onboarding to new Customer Service Representative (CSR) and Technical Support Representative (TSR) agents.

Technical Support Representative - Dynamic Solutions

(2024-01 - 2024-12)

• Provided technical and customer support through calls, live chats, and email.
• Resolved customer queries efficiently while maintaining clear communication and timely resolution.
• Focused on delivering a positive customer experience and maintaining high customer satisfaction.

Personal Lines Insurance Broker - SGA Financial Inc.

(2022-01 - 2023-12)

• Assisted clients in selecting suitable personal lines insurance policies based on their needs.
• Prepared insurance quotes, processed new policy applications, and managed policy documentation.
• Processed policy endorsements and assisted customers with policy changes and updates.
• Handled policy reinstatement requests and supported customers with policy-related inquiries.
• Addressed customer questions and provided ongoing support throughout the policy process.
• Built strong client relationships through professional communication, policy consultation, and customer service.

Intermediate - Superior Group of Colleges (2019-01 - 2021-12)

Matric - Syed Public High School