Ahmad Arshad
Network Support Engineer | IT Infrastructure | System Administration
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About
IT Infrastructure and Network Support professional with 3+ years of experience in enterprise networking, system administration, and IT operations. Skilled in Cisco Switching, VLAN configuration, Fortinet firewalls, network monitoring, troubleshooting, and end-user support.
Experience in maintaining reliable IT infrastructure resolving network issues, and improving service availability.
Experience
ASSISTANT MANAGER IT OPERATIONS | IT INFRASTRUCTURE - NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY - Quetta Pakistan
(2025-06)
- Managed daily IT infrastructure operations, network support activities, and user service requests.
- Provided IT infrastructure support to 350+ user and managed 40+ network switch to maintain reliable connectivity
- Coordinated vendors to ensure timely delivery of IT services.
ASSISTANT IT ADMINISTRATOR - OTL TRICON - Lahore Pakistan
(2024-04 - 2025-06)
- Monitored enterprise network infrastructure using PRTG and proactively identified network performance issues
- Configured and maintained VLANs and network devices.
- Troubleshot network connectivity issues, reducing downtime by 60%
IT EXECUTIVE - NETWORK & SYSTEM SUPPORT - SYBRID - Lahore Pakistan
(2023-11 - 2024-04)
- Performed system backups and security updates.
- Troubleshot hardware and software issues.
Education
Bachelor of Computer Science - Computer Science - NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY (2019-10 - 2023-10)
