Ahmed Ikram

Motivated and results-oriented professional with a diverse background in customer service and support roles, seeking a challenging position that leverages my expertise in enhancing customer experiences. Adept at communication, problem-solving, and adeptly managing responsibilities in fast-paced environments. Eager to contribute my skills and dedication to a dynamic team, fostering both personal and organizational growth.

Branch Services Department (Internship) at RBS (2010-01 – 2010-03)

During my 8-week internship at the Mall Branch Lahore of the Royal Bank of Scotland, I actively participated in the Branch Services Department, gaining valuable insights into banking operations.

• Collaborating with team members to support day-to-day branch activities.
• Assisting in customer interactions, providing information on banking products and services.
• Gaining practical experience in handling various administrative tasks crucial to branch functioning.
• Observing and learning about the regulatory and compliance aspects of banking operations.
• Developing a foundational understanding of the financial industry, particularly within the retail banking sector.

Customer Support Officer (Front Desk Help Line) at Warid Telecom (2012-01 – 2012-12)

As a dedicated Customer Support Officer at Warid Telecom, I managed the front desk help line, contributing to the enhancement of customer satisfaction and efficient service delivery.

• Responding promptly and professionally to customer inquiries via the help line.
• Ensuring a high standard of customer service by actively listening to customers, troubleshooting issues, and resolving complaints effectively.
• Maintaining a thorough understanding of Warid Telecom's product and service offerings.
• Utilizing strong communication skills to convey technical information in a clear and understandable manner to customers.

Customer Support Executive (Prepaid Helpline) at Ibex Global (TRG) (2019-01 – 2019-06)

As a Customer Support Executive at Ibex Global (TRG), I played a pivotal role in providing exemplary service to customers, particularly in the prepaid helpline division.

• Responding to customer queries and concerns via the prepaid helpline, ensuring a high level of professionalism and efficiency.
• Offering comprehensive assistance in managing prepaid accounts, troubleshooting issues, and providing information on available services.
• Adhering to established protocols and guidelines to ensure accurate and compliant handling of customer interactions.
• Maintaining up-to-date knowledge of the telecommunications industry and Ibex Global's service offerings.

Email Support Specialist at Careem (2020-01 – 2020-12)

During my one-year tenure at Careem, I served as an Email Support Specialist, contributing to the efficiency and effectiveness of customer support services.

• Managing and responding to customer inquiries and concerns via email, ensuring timely and accurate resolution.
• Demonstrating a strong understanding of Careem's services, policies, and procedures to provide comprehensive and informed assistance to users.
• Maintaining a high level of professionalism and customer-centricity in written communication to enhance overall customer satisfaction.
• Adhering to established protocols and guidelines to ensure consistency and compliance in email support interactions.

Walmart Chat Support at Ibex (2021-01 – 2023-12)

My tenure at Ibex in Walmart Chat Support not only honed my written communication skills but also provided insights into the retail industry's customer service dynamics. Effectively contributing to the resolution of customer concerns, I actively contributed to Walmart's commitment to exceptional customer satisfaction.

• Maintaining a high standard of professionalism and customer service in written communication, reflecting positively on the Walmart brand.

Email Support Specialist - Digital Team & Community Management Team at OLX Pakistan Classified (2024-01 – Present)

M.B.A in Marketing and Finance – Superior University, Lahore (2007-01 – 2009-12)

B.Com in Commerce – University of Punjab, Lahore (2004-01 – 2006-12)

I.C.S in Mathematics, Physics, Computer Sciences – Nicon College Of Computer Sciences, Lahore (2001-01 – 2003-12)

Metric in Physics, Chemistry, Biology, Mathematics – Najaf Ideal High School, Lahore (1999-01 – 2001-12)