Reception Supervisor - Royal Inn Motel - Karachi, Sindh
(2021-02)
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Answered incoming calls daily to resolve issues and schedule appointments.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Kept records in CRM to maintain data by entering and updating information.
- Assisted over customers via phone.
- Wrote professional business documents.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Operated multi-line telephone system to independently handle over calls each day.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Collected, sorted, distributed and sent mail and packages.
- Received and routed business correspondence to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Triaged incoming calls on land-line phone system and directed to departments based on customer needs.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Resolved customer problems and complaints in professional way.
- Corresponded with clients through email, telephone or postal mail.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
QA Officer & Admin Manager - Zeb Fortunes Pvt LTD YCC - Rawalpindi, Punjab
(2019-11 - 2020-11)
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Utilized products and equipment to move products while facilitating maintenance and optimization of products.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
Foreign Trade Consultant - Shandong Spotted Hyena Technology LTD - Yantai, China
(2019-03 - 2019-10)
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted research and investigations
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Worked with international customers to understand needs and provide excellent service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Created and optimized records management strategies to coordinate and protect information.
Assistant Manager - NZ Enterprises - Islamabad, Punjab
(2014-08 - 2019-07)
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security and handled incidents calmly.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Medical Laboratory Assistant - Shifa International Hospital Ltd - Islamabad, Punjab
(2016-08 - 2016-11)
- Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Kept laboratory equipment clean and in good working order for optimal functionality and longevity.
- Assisted with safe transfusions by conducting tests and completing blood counts.
- Conducted Routine chemistry, Special chemistry tests regularly.
- Maintained excellent attendance record, consistently arriving to work on time.
Computer Science Teacher - Al-Ghazali College Of Sciences - Koti, Kashmir
(2011-09 - 2014-09)
- Taught science subjects and computer according to age group and ability.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Taught correct hand placement for typing and basic computer skills.
