Aiman Naseer

Motivated and detail-oriented Mass Communication graduate with both Bachelor's and Master's degrees, complemented by experience in client relationship management, school administration, and public relations. Worked remotely as a Client Relationship Officer, managing client communications, resolving inquiries, maintaining strong customer relationships, and providing administrative support. Also gained experience as a School Administrative Officer, overseeing daily office operations, maintaining student records, coordinating schedules, and supporting staff, students, and parents.

Previously completed a three-month internship as a Public Relations Trainee, developing skills in media coordination and corporate communications. Possess strong interpersonal, organizational, administrative, and written communication skills, and am eager to contribute to a dynamic organization in Communications, Administration, Human Resources, or Client Relations while continuing to grow professionally.

Client Relations Officer at CreativeBee Consultancy (2025-01 – 2025-04)

• Built and maintained strong relationships with clients to ensure high levels of satisfaction and retention.
• Served as the primary point of contact for client inquiries, requests, and concerns.
• Managed client accounts and ensured timely resolution of issues.
• Identified client needs and recommended appropriate products or services.
• Coordinated with internal departments to deliver efficient and effective customer support.
• Processed client documentation and maintained accurate account records.
• Monitored client feedback and implemented improvements to enhance the customer experience.
• Conducted regular follow-ups to strengthen relationships and increase client loyalty.
• Assisted in onboarding new clients and provided product or service guidance.
• Prepared reports on client interactions, account activity, and service performance.
• Achieved customer satisfaction and retention targets through proactive relationship management.
• Ensured compliance with company policies and industry regulations.
• Handled complaints professionally and resolved issues in a timely manner.

Admin Officer at Merit & Care Schooling System (2024-02 – 2024-06)

• Managed front office operations and welcomed students, parents, staff, and visitors professionally.
• Answered and directed phone calls, emails, and in-person inquiries.
• Maintained accurate student records and confidential files.
• Scheduled meetings, appointments, and school events for administrators.
• Prepared correspondence, reports, forms, and other administrative documents.
• Assisted with student enrollment, registration, and attendance tracking.
• Coordinated calendars and supported daily office operations.
• Processed incoming and outgoing mail and managed office supplies.
• Entered and updated data in school databases with accuracy.
• Supported teachers and administrators with clerical and administrative tasks.
• Assisted with organizing school events, parent meetings, and staff activities.
• Maintained confidentiality of student and staff information.
• Resolved routine inquiries from parents, students, and staff in a timely manner.
• Filed, scanned, copied, and organized documents efficiently.
• Worked collaboratively with school staff to ensure smooth daily operations.

Public Relations Intern at DOW University of Health Sciences (2022-12 – 2023-03)

• Assisted in preparing press releases, official correspondence, and communication materials.
• Supported internal and external communication activities.
• Coordinated with team members to organize meetings and events.
• Maintained records and performed administrative tasks.
• Assisted in managing media contacts and documentation.
• Learned professional communication practices and workplace coordination.

Masters in Mass Communication – University of Karachi (2020 – 2021)

Bachelors (Hons.) in Mass Communication – University of Karachi (2017 – 2019)

Intermediate in Commerce – Khatoon-e-Pakistan Govt.

Degree

College for Women (2014 – 2016)

Matriculation in Computer Science – National High School (2012 – 2014)