Aisha Mushtaq

Results-driven and highly organized professional with extensive experience in clinical operations, hospital administration, patient flow coordination, and human resources. Currently contributing as a Junior Officer in the ER Department at Indus Hospital, managing daily clinical workflows, staff communication, and quality assurance. Adept at maintaining accurate medical and operational documentation, enforcing compliance with healthcare SOPs, and resolving administrative issues.

Pursuing a Bachelor of Business Administration (HR) with strong foundational knowledge in business management, communication, and process efficiency.

Junior Officer (Clinical Operations / ER) - Indus Hospital - Karachi

(2024-10)

Coordinate daily clinical and hospital operations within the Emergency Department, ensuring seamless service delivery and high-quality patient care.

• Act as a key liaison between doctors, nurses, technicians, and non-medical healthcare staff to optimize inter-departmental workflows.
• Manage patient flow, registration procedures, appointments, and service coordination across the reception and information desks.
• Monitor staff schedules, attendance logs, and duty rosters to ensure adequate departmental coverage at all times.
• Maintain accurate patient records and operational documentation, strictly adhering to hospital policies, SOPs, and quality standards.
• Prepare and present comprehensive daily, weekly, and monthly operational reports for clinical management review.
• Monitor patient safety metrics, service quality levels, and patient satisfaction indices, addressing feedback proactively.
• Coordinate closely with internal departments including HR, Finance, Pharmacy, Laboratory, and Administration to resolve operational bottlenecks.
• Support healthcare audits, quality improvement initiatives, and compliance regulatory requirements.

HR Assistant - Modest Solutions - Karachi

(2024-07 - 2024-10)

• Assisted in end-to-end recruitment processes, including drafting job advertisements and conducting initial candidate screening.
• Maintained confidential employee records, updated HR databases, and managed personnel documentation.
• Sourced and attracted potential candidates through online job portals, social media channels, and professional networking.
• Coordinated with hiring managers to schedule interviews, facilitate candidate evaluations, and streamline the selection workflow.

Sales Representative - Modest Solutions - Karachi

(2024-07 - 2024-10)

• Engaged directly with corporate and retail customers to promote company products and services effectively.
• Achieved monthly sales targets through proactive customer outreach and relationship-building strategies.
• Conducted market research to analyze consumer needs, buying patterns, and competitor activities.
• Prepared and delivered customized sales presentations and commercial proposals to prospective clients.

Senior Coordinator - The National School - Karachi

(2023-10 - 2024-06)

• Supervised and coordinated daily teaching, learning, and administrative activities across academic terms.
• Ensured timely completion of institutional curricula, lesson plans, and examination schedules.
• Acted as a professional mentor for teachers and junior administrative staff, fostering a collaborative work culture.
• Oversaw student discipline, attendance tracking, and overall welfare while coordinating parent-teacher meetings.

Bachelor of Business Administration - Human Resources - Ilma University (2022-01 - 2025-12)

Intermediate - Pre-Engineering - Govt. Degree College for Women, Karachi (2018-08 - 2020-04)

Matriculation - Science Group - Al-Aqsa English Grammar School (2018-04)