Akmal Shaikh
LOGISTICS & OPERATIONS | ASSISTANT MANAGER
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About
Results-driven logistics and operations professional with 4+ years of experience in courier operations, supply chain coordination, customer support, and team supervision. Proven ability to manage high-volume shipments, ensure SLA compliance, handle escalations, and maintain accurate operational reporting. Strong communicator with hands-on leadership experience in fast-paced environments.
Experience
Operations Assistant / Assistant Manager - Leopards Couriers & Services
(2023-01)
- Managed forward and reverse courier operations and key corporate accounts.
- Handled customer escalations, ensuring timely resolution and SLA compliance.
- Supervised daily branch and network operations, including pickups and deliveries.
- Monitored SLA performance, manual bookings, and operational accuracy.
- Assisted in team supervision, task allocation, and workflow optimization.
- Prepared MIS reports on delivery success rate, cost per package, and compliance.
Customer Support Executive - Daraz
(2022-01 - 2023-12)
- Handled customer inquiries via Daraz, WhatsApp, Facebook, and Instagram.
- Resolved order, delivery, and return-related issues to improve satisfaction.
- Supported order processing, listings management, and campaigns.
- Assisted Fulfilled by Daraz (FBD) operations for smooth order fulfillment.
Accounts Operator - TCS
(2021-01 - 2022-12)
- Managed daily accounts and operational activities.
- Maintained accurate records and supported operational reporting.
- Coordinated with internal teams to ensure timely service delivery.
Education
DIPLOMA OF ASSOCIATE ENGINEERING (DAE) - ELECTRICAL ENGINEERING - MONOTECHNIC INSTITUTE (2021-12)
INTERMEDIATE - PRE-ENGINEER - GOVERNMENT DEGREE COLLEGE (BOYS)
MATRICULATION - SCIENCE - FJ GRAMMAR SCHOOL
