Akmal Shaikh

Results-driven logistics and operations professional with 4+ years of experience in courier operations, supply chain coordination, customer support, and team supervision. Proven ability to manage high-volume shipments, ensure SLA compliance, handle escalations, and maintain accurate operational reporting. Strong communicator with hands-on leadership experience in fast-paced environments.

Operations Assistant / Assistant Manager - Leopards Couriers & Services

(2023-01)

• Managed forward and reverse courier operations and key corporate accounts.
• Handled customer escalations, ensuring timely resolution and SLA compliance.
• Supervised daily branch and network operations, including pickups and deliveries.
• Monitored SLA performance, manual bookings, and operational accuracy.
• Assisted in team supervision, task allocation, and workflow optimization.
• Prepared MIS reports on delivery success rate, cost per package, and compliance.

Customer Support Executive - Daraz

(2022-01 - 2023-12)

• Handled customer inquiries via Daraz, WhatsApp, Facebook, and Instagram.
• Resolved order, delivery, and return-related issues to improve satisfaction.
• Supported order processing, listings management, and campaigns.
• Assisted Fulfilled by Daraz (FBD) operations for smooth order fulfillment.

Accounts Operator - TCS

(2021-01 - 2022-12)

• Managed daily accounts and operational activities.
• Maintained accurate records and supported operational reporting.
• Coordinated with internal teams to ensure timely service delivery.

DIPLOMA OF ASSOCIATE ENGINEERING (DAE) - ELECTRICAL ENGINEERING - MONOTECHNIC INSTITUTE (2021-12)

INTERMEDIATE - PRE-ENGINEER - GOVERNMENT DEGREE COLLEGE (BOYS)

MATRICULATION - SCIENCE - FJ GRAMMAR SCHOOL