Aleena Malik

A highly energetic, dedicated, and Licensed Pharmacist offering a robust academic foundation combined with comprehensive practical experience in clinical research operations, customer support management, patient care workflows, and medical data administration. Exceptionally skilled in professional communication, strategic tele-consultation, corporate team leadership, and healthcare solutions, aiming to leverage diverse expertise inside a progressive environment.

CSR Department Head - Reliance Med Labs - Preston Rd, Dallas, Texas, USA

(2024-01 - 2025-12)

• Supervised the complete lifecycle of clinical order processing and patient service coordination across multiple medical facilities.
• Managed technical and professional inquiries from healthcare practitioners; orchestrated comprehensive medical insurance verification procedures.
• Liaised with the accounts and billing infrastructure to secure highly accurate, compliant, and timely documentation cycles.

Telesales & Customer Support Specialist (AT&T & DirecTV Campaigns) - Blue IT Solutions

(2024-01 - 2024-06)

• Managed high-volume outbound telesales and inbound customer support campaigns for tier-1 US telecommunication networks (AT&T and DirecTV).
• Delivered persuasive sales pitches, successfully handled customer objections, identified client requirements, and structured optimal subscription plans to maximize conversions.
• Maintained exceptional customer satisfaction scores (CSAT) and adhered strictly to script compliance and quality assurance (QA) frameworks.

Clinical Research Associate (CRA) - American Society

(2022-01 - 2024-12)

• Spearheaded vital clinical operations, taking ownership of the planning, initialization, and structured supervision of specialized medical research studies.
• Compiled critical trial documentation, formulated protocols, and verified clinical environments to test investigative pharmaceutical solutions under strict guidelines.

Clinical Pharmacist - Nova Heart Pharmacy

Graduation Placement

• Executed safe pharmaceutical dispensing protocols and delivered expert-level consultation on patient medication compliance and safety profiles.

Clinical Pharmacy Intern - The University of Lahore Teaching Hospital — Retail Pharmacy

1 Year

• Gained robust hands-on retail operations experience, mastering inventory optimization, formulation verification, and direct therapeutic consulting.

Clinical Intern - Tehsil Headquarter (THQ) Hospital, Wazirabad

3 Months

• Conducted targeted drug chart evaluations to intercept, flag, and eliminate potential medication-related risks or adverse interactions.
• Tracked and logged bedside treatment responses, working closely with clinical teams to adjust therapeutic measures for optimal patient recovery.

Doctor of Pharmacy - Pharmacy - The University of Lahore (2019-01 - 2024-12)

Intermediate - Pre-Medical - BISE Gujranwala (2017-01 - 2019-12)

Matriculation - Science - BISE Gujranwala (2015-01 - 2017-12)