Ali

Dedicated and customer-focused Dispatcher with over 2 years of experience in taxi dispatching and 3 months of limousine dispatching. Skilled in managing bookings, coordinating drivers, handling customer inquiries, optimizing routes, and ensuring timely service. Strong communication, problem-solving, and multitasking abilities with experience using dispatch software in a fast-paced environment.

Taxi Dispatcher - Burlington City Cab

• Managed incoming ride requests and assigned trips to available drivers.
• Monitored driver locations and ensured efficient dispatch operations.
• Communicated with customers regarding booking updates and estimated arrival times.
• Resolved scheduling conflicts and customer concerns professionally.
• Maintained accurate trip records and dispatch logs.
• Coordinated with drivers to maximize efficiency and reduce wait times.

Limo Dispatcher - Royal Carriage Limo

• Scheduled luxury transportation reservations for airport transfers and special events.
• Coordinated chauffeurs and ensured on-time pickups and drop-offs.
• Monitored trip status and provided real-time updates to clients.
• Assisted customers with reservation changes and special requests.
• Maintained high standards of customer service and professionalism.

Intermediate (FA/FSc or Equivalent) - Superior College