Ali Akber

15+ years of experience in Finance, Business Development, Port/Shipping, Commercial, Sales & Marketing, Import/Export, Logistics, and Billing. Skilled in market analysis, ERP systems, Amazon Seller Central case management, and team leadership.

Amazon Case Manager (Remote) at Freelance / Independent (2025-01 – Present)

Handle end-to-end Amazon Seller Central case management and inventory operations

• Handle end-to-end Amazon Seller Central case management
• Process RMA cases and empty product box claims
• Investigate missing inbound shipments and shipment discrepancies
• Identify and recover short reimbursements from Amazon
• Resolve customer return mismatch cases
• Manage warehouse lost, damaged, and defective inventory claims
• Handle Amazon removal & RMA boxes in transit and returned to Amazon
• Perform inventory disposal reconciliation
• Resolve vendor return, removal order differences, and cancellation cases
• Ensure all cases comply with Amazon policies, SOPs, and documentation standards

Business Development Manager (Remote) at Houston Dynamic Displays (2020-03 – Present)

Business development and client relationship management

• Arrange business meetings with prospective clients
• Develop growth strategies focused on financial gain and customer satisfaction
• Keep records of sales, revenue, and invoices
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers

Assistant Manager Finance at Aquafin Pakistan (Pvt) Ltd. (2022-09 – 2024-12)

Financial management and accounting operations

• Maintain, manage & record accounting transactions
• Bank reconciliation and petty cash handling
• Maintain and strengthen internal controls over financial reporting
• Responsible for bookkeeping and posting of business transactions in ERP
• Maintain internal controls within Accounting and Finance division
• Oversee monthly payroll process and reimbursement of employees' claims

Assistant Manager Finance at Cargo Plan International (2021-09 – 2022-09)

Accounting management for international operations

• Manage and maintain complete accounting for Malaysia & Dubai operations
• Invoicing, SOA working, Payment & Receivables management

Assistant Sales & Operations Manager (Remote) at Planet Cellular, Inc. (2021-01 – 2021-08)

Sales and operations management

• Development of Sales Team KPIs and ensuring compliance to achieve company objectives
• Assisting sales teams in closing deals with existing and new clients
• Resolving queries of clients and sales persons
• Development of business reports and insights
• Development and implementation of internal processes to speed up operations

Deputy Manager, Data Analytics at Oceanic Star Lines (2020-02 – 2020-12)

Data analysis and database management

• Interpreting data and analyzing results using statistical techniques
• Developing and implementing data collection systems and strategies
• Acquiring data from primary or secondary data sources and maintaining databases

Sr. Executive Marketing & Commercial at PICT (2007-05 – 2020-02)

Commercial and marketing operations at Pakistan International Container Terminal

• Key accounts and vendor management including market surveys
• Meetups with customers (Lines / Consignee / Shipper / Clearing Agents)
• Generated all BDM reports to management as per deadlines
• Maintained customer data, accounts and trade lanes
• Correspondence with customer support, planning and shipping lines on disputed issues
• Commercial, contract management and client meetings
• Secured new customers and ensured continuous monthly business growth
• Communicated and corresponded with internal and external stakeholders daily
• Provided suggestions for continuous improvement of processes and service levels
• Managed tariff system, up-to-date posting in billing application, and record keeping
• Prepared monthly analysis reports and management summaries
• Developed billing software with IT team
• Coordinated with external auditors relating to revenue and debtors
• Vessel Billing, Fortnightly & Monthly Billing
• Billing, Fortnightly & Monthly Billing

Bachelors of Commerce in Commerce – Govt. Premier College (2003)

Intermediate Commerce in Commerce – Govt. Premier College (1999)