Amazon Case Manager (Remote) at Freelance / Independent (2025-01 – Present)
Handle end-to-end Amazon Seller Central case management and inventory operations
- Handle end-to-end Amazon Seller Central case management
- Process RMA cases and empty product box claims
- Investigate missing inbound shipments and shipment discrepancies
- Identify and recover short reimbursements from Amazon
- Resolve customer return mismatch cases
- Manage warehouse lost, damaged, and defective inventory claims
- Handle Amazon removal & RMA boxes in transit and returned to Amazon
- Perform inventory disposal reconciliation
- Resolve vendor return, removal order differences, and cancellation cases
- Ensure all cases comply with Amazon policies, SOPs, and documentation standards
Business Development Manager (Remote) at Houston Dynamic Displays (2020-03 – Present)
Business development and client relationship management
- Arrange business meetings with prospective clients
- Develop growth strategies focused on financial gain and customer satisfaction
- Keep records of sales, revenue, and invoices
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
Assistant Manager Finance at Aquafin Pakistan (Pvt) Ltd. (2022-09 – 2024-12)
Financial management and accounting operations
- Maintain, manage & record accounting transactions
- Bank reconciliation and petty cash handling
- Maintain and strengthen internal controls over financial reporting
- Responsible for bookkeeping and posting of business transactions in ERP
- Maintain internal controls within Accounting and Finance division
- Oversee monthly payroll process and reimbursement of employees' claims
Assistant Manager Finance at Cargo Plan International (2021-09 – 2022-09)
Accounting management for international operations
- Manage and maintain complete accounting for Malaysia & Dubai operations
- Invoicing, SOA working, Payment & Receivables management
Assistant Sales & Operations Manager (Remote) at Planet Cellular, Inc. (2021-01 – 2021-08)
Sales and operations management
- Development of Sales Team KPIs and ensuring compliance to achieve company objectives
- Assisting sales teams in closing deals with existing and new clients
- Resolving queries of clients and sales persons
- Development of business reports and insights
- Development and implementation of internal processes to speed up operations
Deputy Manager, Data Analytics at Oceanic Star Lines (2020-02 – 2020-12)
Data analysis and database management
- Interpreting data and analyzing results using statistical techniques
- Developing and implementing data collection systems and strategies
- Acquiring data from primary or secondary data sources and maintaining databases
Sr. Executive Marketing & Commercial at PICT (2007-05 – 2020-02)
Commercial and marketing operations at Pakistan International Container Terminal
- Key accounts and vendor management including market surveys
- Meetups with customers (Lines / Consignee / Shipper / Clearing Agents)
- Generated all BDM reports to management as per deadlines
- Maintained customer data, accounts and trade lanes
- Correspondence with customer support, planning and shipping lines on disputed issues
- Commercial, contract management and client meetings
- Secured new customers and ensured continuous monthly business growth
- Communicated and corresponded with internal and external stakeholders daily
- Provided suggestions for continuous improvement of processes and service levels
- Managed tariff system, up-to-date posting in billing application, and record keeping
- Prepared monthly analysis reports and management summaries
- Developed billing software with IT team
- Coordinated with external auditors relating to revenue and debtors
- Vessel Billing, Fortnightly & Monthly Billing
- Billing, Fortnightly & Monthly Billing
