Ali Haider

English Language graduate with a confident, professional manner and strong spoken and written communication skills, seeking a Front Desk Officer position within a customer-facing restaurant environment. Comfortable greeting and assisting customers, handling inquiries and orders courteously, and maintaining a well-organised, presentable front counter. Brings solid experience in customer support, teaching, and project coordination, along with sound working knowledge of MS Office and Google Workspace.

Reliable, well-presented, and committed to representing an organisation professionally at every point of customer contact.

Customer Support Representative at SmartBrains BPO (2026-07 – Present)

• Handled high-volume customer calls professionally, providing accurate information and timely resolutions.
• Maintained composure and a courteous manner while managing multiple queries in a fast-paced setting.
• Documented interactions accurately, ensuring reliable and up-to-date records.

English Language Teacher at Pakistan Institute of Advance Studies (PIAS) (2024 – 2026)

• Communicated clearly and patiently with people of varying backgrounds, adjusting explanations for understanding.
• Handled daily questions and concerns in person, listening actively and responding with practical guidance.
• Maintained a calm, respectful, and well-organised manner in every interaction.

Director of Graphics & Videography at Kaar-e-Kamal Welfare Organization (2022 – Present)

• Coordinated regularly with leadership and team members to understand and deliver on requirements.
• Managed multiple projects and deadlines simultaneously, staying organised under time constraints.
• Collaborated closely within a team, contributing to a positive, professional working environment.

BS in English – Bahauddin Zakariya University, Sub Campus Lodhran (2022 – 2026)

Intermediate in Pre-Medical – Punjab College Lodhran (2019 – 2021)

Matriculation – Cambridge School Gogran (2018 – 2019)