Travel Desk Representative at Courtyard by Marriott World Trade Centre, Dubai (2026-02 – Present)
- Assisted guests with travel arrangements including airport transfers, city tours, and inter-emirate transportation.
- Coordinated with tour operators, transport companies, and external vendors to ensure smooth guest experiences.
- Provided detailed information on local attractions, excursions, and cultural activities in Dubai and across the UAE.
- Handled bookings, reservations, and confirmations for tours, desert safaris, and hotel services.
- Managed guest inquiries, complaints, and special requests with a focus on customer satisfaction.
- Prepared daily operational reports, booking confirmations, and travel schedules.
- Worked closely with Front Office, Concierge, and Operations teams to provide a seamless guest experience.
Floor Supervisor at CORNER LOUNGE RESTAURANT AJMAN UAE (2024-09 – 2026-01)
Supervised daily restaurant floor operations to ensure excellent guest service during peak and off-peak hours.
- Led, coached, and evaluated service staff to maintain high performance and service standards.
- Managed staff schedules, shift assignments, and break rotations.
- Resolved guest complaints promptly and professionally.
- Ensured compliance with food safety, hygiene, and health & safety standards.
- Coordinated with the kitchen to ensure timely and accurate food service.
- Maintained high standards of cleanliness and restaurant presentation.
Tour Guide & Tour Coordinator at Fun Land Tourism Dubai LLC (2023-09 – 2024-09)
- Explained tour itineraries and organized schedules based on weather and duration.
- Guided tourists through museums, galleries, and cultural attractions.
- Delivered accurate historical, cultural, and destination information while maintaining high guest engagement.
- Educated guests on historical and cultural significance of locations.
- Assisted travelers with inquiries and enhanced their experience.
- Supported guest coordination and basic front desk tasks.
- Built strong relationships with clients through personalized service and effective communication.
Concierge Bellman at Hyatt Regency Dubai Creek Heights (2022-06 – 2023-03)
- Delivered exceptional guest service by warmly greeting and welcoming guests upon arrival and departure.
- Escorted guests to their rooms while explaining hotel facilities, amenities, and services.
- Assisted guests with luggage handling, storage, and transportation efficiently and safely.
- Coordinated with the Front Office, Concierge, and Housekeeping departments to ensure seamless guest experiences.
- Securing restaurant reservations, event tickets, spa appointments, and transportation (taxis, car rentals).
- Offering expert advice on local attractions, dining, nightlife, and shopping.
- Supported VIP arrivals, group check-ins, and special events to ensure smooth operations.
Front Office Manager at Hoti Inn Hotel (2018-11 – 2020-11)
- Managed all front office operations, ensuring exceptional guest service and operational efficiency.
- Ensured smooth shift handovers and daily operations check-in and check-out process, ensuring accuracy and a seamless guest experience.
- Monitored room availability, occupancy, and revenue opportunities in coordination with the Reservations and Sales teams.
- Coordinated with Housekeeping, Concierge, Engineering, and Food & Beverage departments to ensure smooth hotel operations.
- Acting as a concierge to provide local recommendations, directions, and managing wake-up call requests.
- Built lasting guest relationships through exceptional hospitality, professionalism, and effective communication.
