Ali Mahar

Customer Experience (CX) and Logistics Specialist

Talent

PKMember since August 10, 2026

Reverse Logistics (RMA Management)First Contact Resolution (FCR)Resource OptimizationCRM ToolsReal-time Ticketing Platforms

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Reverse Logistics (RMA Management)First Contact Resolution (FCR)Resource OptimizationCRM ToolsReal-time Ticketing Platforms

About

Highly experienced Customer Experience (CX) and Logistics Specialist with over 6 years of proven track record at Aramex Logistics (KSA Market). Expert in end-to-end customer support operations, e-commerce order tracking, and reverse logistics (RMA) management for top-tier platforms like Amazon and Noon. Fluent in English and Arabic, with native capability to handle international clients and solve complex delivery and operational issues seamlessly.

Experience

Senior Support Operations & Logistics Executive - Aramex Logistics - KSA Market / Karachi Support

(2016-01 - 2022-12)

Technical Training & Onboarding: Personally onboarded, mentored, and trained newly hired team members on core operational workflows, technical CRM tools, and real-time ticketing platforms.
Multi-Channel Support: Effectively resolved customer queries and disputes across international channels including phone calls, emails, and WhatsApp, ensuring maximum First Contact Resolution (FCR).
Reverse Logistics: Managed the complete RMA (Return Merchandise Authorization) process for major global clients such as Amazon and Noon, generating return tracking labels and coordinating damaged goods retrieval.
Resource Optimization: Assigned field service tickets to on-ground courier resources and field engineers based on precise real-time locations to maximize delivery efficiency.
Inter-Departmental Coordination: Collaborated heavily with warehouse management and final-mile transit facilities to eliminate package bottlenecks and fulfill tight shipping deadlines.