Cold Calling/ BPO Calling / Customer Care Calling at Upwork (2022-02 – Present)
- Conducted over 100 outbound calls daily, delivering consultative support to potential clients while maintaining precise CRM records to facilitate effective lead tracking and client engagement.
- Optimized data entry processes and utilized Salesforce for efficient pipeline management, ensuring proactive follow-up and high-quality client service.
- Adapted communication strategies and refined call scripts to enhance lead conversion by 15%, demonstrating strong consultative skills and attention to client needs.
- Independently managed daily call tasks, consistently exceeding performance quotas and contributing to team goals with proactive outreach and client-centric communication.
Meter Reader at MEPCO (Multan Electric Power Company) (2017-03 – 2025-02)
- Performed daily meter readings with exceptional precision, consistently exceeding the target of 100 readings per day and ensuring strict data integrity.
- Utilized advanced handheld units and captured meter images to promptly identify installation irregularities, supporting proactive issue identification and resolution.
- Reported damaged or tampered meters to maintenance teams and collaborated with technical experts to streamline meter reading processes, reducing error rates by 10%.
- Maintained accurate records and demonstrated strong attention to detail, ensuring reliable data for compliance and operational excellence.
Assistant Manager at Pizza Hut (2015-09 – 2017-03)
- Verified restaurant readiness each morning, ensuring operational efficiency and customer satisfaction.
- Supervised a team of 15+ members, strategically assigning duties to optimize shift performance.
- Executed proactive table follow-ups to ensure excellent customer experiences, leading to increased customer satisfaction
- Delivered clear instructions to enhance staff efficiency and task completion during peak hours.
- Implemented process improvements that increased table turnover efficiency by 12%.
HHU Supervisor at International Resources Group (2014-12 – 2015-08)
- Led the implementation of an Electronic Meter Reading Project across multiple subdivisions, streamlining operations.
- Installed and configured the HHU system, enabling accurate meter data capture.
- Generated HHU MR DAT files to support timely data processing.
- Managed daily data transfers to handheld devices, ensuring seamless meter reading operations.
- Compiled and transmitted level 1 data batches daily to the Computer Center, supporting operational accuracy.
- Optimized data management workflows using electronic meter reading, which reduced processing time by 8%
HHU Auditor at International Resources Group (2014-02 – 2014-11)
- Executed daily meter reading tasks, consistently meeting targets set by the field supervisor.
- Conducted meter readings using handheld devices, achieving precise data collection that supported accurate billing
- Captured meter snapshots to detect installation irregularities, ensuring asset integrity.
- Identified damaged and tampered meters to facilitate prompt corrective measures.
- Supported audit processes that improved meter reading accuracy by 7%.
