Ali Raza

Qualified IT Support Engineer with a comprehensive set of communication skills. Skilled in Technical Support, provided L1 and L2 support to multiple clients in the US.

Experience in Helpdesk Support, Azure Office 365, Google Suite Administration, Windows, SharePoint Administrators, Android, and WordPress Dev.

IT Support Engineer at Adorza IT Solution (2022-04 – Present)

• Provide remote IT Helpdesk support to US-based users within the Managed Services delivery process, including Azure administration.
• Installation and Configuration of O365 (Managing Users, Exchange Online, Rights and Permissions, Azure Rights and Policy Management)
• SharePoint administration, handling permission levels and providing Contribute, RW, and Read Only permissions for files, folders, and libraries to users, and maintaining security metrics.
• Troubleshoot issues related to desktops, AD user rights, Share, Microsoft Teams, OneDrive, Email configuration, Printers, and Applications.
• Contact vendors for technical support on behalf of the client to resolve the issue quickly.
• Configured the management and monitoring of Network devices through PRTG Alerts.
• Patch management, fixed vulnerabilities, and firmware updates for system and network devices.
• Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations using RMM tools.
• Analyze and forecast the hardware and software requirements of end systems as well as servers.
• Conduct network modeling and analysis to construct a highly available network.
• Operate and maintain the threat environment, including installing, configuring, and maintaining endpoint components such as Antivirus and EDR.
• Bi-weekly meetings with Clients located in the USA and plans for continuous improvement in workflow.
• Managing corporate devices via Intune.

IT Helpdesk Engineer at Turquoise Financing (2022-01 – 2022-03)

• Supporting IT for End-Users
• Accessing Users' PCs remotely and fixing technical issues.
• Office-365 Support
• Set user access, permissions, and roles to prevent unauthorized access.
• Managing websites by constantly updating data.

IT Support Internee at Gov't Commerce College D.I. Khan (2021-01 – 2021-12)

• Administration of the overall working of the network to ensure that the LAN and WAN are working properly.
• Supporting, designing, maintaining, and evaluating computer networking.
• Learning, installing, configuring, and troubleshooting Network Devices.
• Maintaining Windows Server.

BCS in Computer Science – Qurtuba University D.I. Khan (2022)

HSSC – B.I.S. E D.I. Khan (2017)

SSC – Army College D.I. Khan (2015)