Ali Raza

Experienced Training Specialist with a proven track record of delivering training across customer service, communication, and operational processes. Adept at training agents, supervisors, and managers, with a strong focus on professional communication, problem-solving, and service excellence. Committed to developing high-performing teams through structured learning and effective collaboration.

Training & Talent Coordinator at EZ MD Solutions (2026-03 – Present)

• Trained and mentored new VMAs to ensure high-quality healthcare support services.
• Conducted onboarding and practical training sessions to enhance communication and professional skills.
• Supported talent development aligned with the mission to revolutionize healthcare.

Corporate Training Specialist at PTCL Group (2024-10 – 2026-03)

• Delivered training for inbound and outbound contact center teams across PTCL, Ufone, Cheezious, KFC, UBank, PITC, PAK Center, PIA, and other client projects.
• Trained 25+ batches, including agents, supervisors, and managers, on technical, customer service, and communication skillsets.
• Led a specialized English Language Training project focused on pronunciation, spoken accuracy, and professional communication for managerial staff.
• Designed and delivered onboarding, refresher, and performance-improvement sessions aligned with SOPs and business objectives.
• Collaborated with Operations and QA teams to enhance service quality, communication standards, and overall performance.

Sales Specialist at Rainbow Communications (2024-03 – 2024-10)

• UK Campaign.
• Sales generation.
• Trained new sales agents.

Call Service Representative at Pelicans Pro (2021-06 – 2021-08)

• Worked on an insurance (USA based) campaign.
• Used to deal with around 400 Outbound Calls per day.

Senior English Teacher at Bright Career School (2017-08 – 2019-08)

Taught English to the classes of 6-8 as per their curriculum. Hosted and managed their events such as Culture day and Annual prize distributions.

MS in Project Management – Bahria University (2025-09)

BS in English – Air University Islamabad (2019-01 – 2023-12)

Intermediate – Govt Degree College (2018-01 – 2018-12)

Matriculation – Govt Pilot School (2016-01 – 2016-12)