Ali Raza

A disciplined and adaptable professional seeking to contribute skills and experience in a structured organization committed to quality, compliance, sustainable growth, and operational excellence.

WordPress Developer | Hosting & Web Operations Specialist - Delloweb International

(2023-08)

• Built, maintained, and optimized WordPress websites for business clients.
• Troubleshoot and resolved WordPress website issues, plugin conflicts, theme errors, and performance problems.
• Performed website migrations between hosting providers with minimal downtime.
• Managed cPanel hosting accounts, domains, databases, and server resources.
• Configured and troubleshot DNS records including A, CNAME, MX, TXT, and SPF records.
• Set up and managed professional email accounts and resolved email delivery issues.
• Installed, renewed, and managed SSL certificates and HTTPS redirections.
• Maintained WordPress plugins, themes, and core updates while ensuring website security.
• Created, restored, and monitored website backups for disaster recovery.
• Investigated website speed and performance issues and implemented optimization solutions.
• Worked with MySQL databases for troubleshooting and website maintenance.
• Assisted in malware detection, website security hardening, and recovery procedures.
• Provided technical support to clients and internal teams, identifying root causes and implementing effective solutions.
• Worked with Elementor, WPBakery, Avada Builder, and Gutenberg to develop and maintain websites.
• Collaborated with clients to understand requirements and deliver reliable web solutions.

Digital Sales Executive | Client Support & Process Handling - Delloweb International

(2024-11)

• Maintained records and ensured task follow-ups
• Handled client inquiries and support requests
• Managed communication under pressure
• Improved processes through tracking and insights

BS-IT - Information Technology - UE Lahore, Multan (2014 - 2018)

FSC - Pre-Engineering - B.I.S.E. Multan (2012 - 2014)

Matriculation - Science - B.I.S.E. Multan (2009 - 2011)