Ali

IT professional transitioning into SOC Analyst (L1) work, backed by NOC operations, technical support, and networking experience plus a self-built, hands-on SOC lab. Designed and operated a 3-VM detection-to-response environment using Wazuh, Suricata, and TheHive/Cortex - covering log collection, IDS/IPS alerting, and incident case management, tested against live attack scenarios (Nmap recon, Metasploit exploitation). CCNA-trained with a working foundation in TCP/IP networking, routing/switching, and Linux administration.

Experienced working ticketing and monitoring systems under SLA pressure, with a track record of clear incident documentation and escalation. Seeking an entry-level SOC role to apply lab-tested alert triage and the detection-to-response lifecycle in a production environment.

Technician - Wavetec Private Limited - Lahore, Pakistan

(2026-06)

• Provide technical support and troubleshooting on enterprise queue management and self-service hardware/software across 100 client sites, maintaining system uptime and service quality.
• Log, track, and escalate incidents through internal ticketing systems, resolving an average of 100 tickets per week within SLA targets.
• Selected for a structured development track toward Team Lead, building phone-based technical support, client communication, and cross-team coordination skills.
• Apply networking fundamentals (IP addressing, connectivity troubleshooting, hardware diagnostics) to resolve field and remote support tickets.

NOC / Technical Support Engineer - Bliss Communications - Lahore, Pakistan

(2025-04 - 2026-06)

• Monitored NOC dashboards for connectivity, latency, and service-disruption alerts across [X] devices/links, ensuring rapid detection and response to network events.
• Delivered Tier 1/2 technical support for ISP-level connectivity, routing, and hardware issues, coordinating with senior engineers on complex escalations.
• Documented recurring network anomalies and incidents, contributing to root-cause analysis and a 30% reduction in repeat tickets.
• Built a practical, day-to-day understanding of network monitoring workflows that now underpins SOC-style alert triage.

Associate Degree Program (ADP) - Information Technology - Riphah International University (2027)