Alina Asghar

A motivated and people-focused professional with a proven ability to connect with others, resolve problems, and deliver results in fast-paced, customer-facing environments. Across roles in client support and teaching, I have built strong relationships, assessed and developed performance, and consistently exceeded targets while maintaining a friendly, approachable manner. I bring excellent communication, organizational, and interpersonal skills, a sharp eye for detail, and a genuine passion for helping people and teams succeed.

Dependable, quick to learn, and eager to grow, I thrive in collaborative settings where supporting and developing people is at the heart of the work.

Customer Support Executive - The Resource Group of ibex Pakistan

(2024-01)

• Drove results: Increased sales by 25% through targeted outreach and client referrals, building trust and long-term relationships with clients.
• Reliable delivery: Consistently met and exceeded monthly targets and resolved client queries within agreed turnaround times.
• Recognition: Recognized with the "Top Sales Performer" award for outstanding service and communication.

Customer Support Executive - Pluton Technologies

(2020-01 - 2020-12)

• People focus: Conducted performance assessments and helped establish performance development plans — directly transferable to HR performance management.
• Process improvement: Monitored and evaluated service quality, identifying operational issues and implementing process improvements.
• Service ownership: Resolved customer queries within specified turnaround times by following up on service requests end to end.

Secondary School Teacher - Stamford Grammar School, Lahore - Lahore

(2020-01 - 2020-12)

• Communication: Taught English, Computer, and Social Studies across multiple grade levels, adapting communication to diverse learners.
• Dependability: Followed lesson plans and ensured continuity of learning during staff absences — demonstrating reliability and coordination.
• Mentoring: Provided one-on-one support to students needing extra help, showing patience and mentoring ability.

Primary School Teacher - Kingsway School, Lahore - Lahore

(2019-01 - 2019-12)

• Clarity: Taught core subjects (English, Computer, Science) to younger students in a clear, approachable way.
• Support: Supported students with classwork, homework, and reading practice, fostering a positive learning environment.

Associate Degree - Computer Science - University of Central Punjab (2021-01 - 2023-12)

Intermediate - Computer Science - Punjab Group of Colleges (2017-01 - 2018-12)

Matriculation - Computer Science - Al Ayesha Grammar School (2016-01 - 2017-12)