Alisha Ramzan

Customer Support professional with 4+ years of combined experience in customer service, administration, and IT support, including experience supporting UK-based clients. Skilled in handling customer inquiries through phone, email, WhatsApp, and chat, resolving customer concerns, maintaining accurate records, and conducting effective follow-ups. Strong communication, problem-solving, and technical skills with the ability to work efficiently in fast-paced, customer-focused environments.

Customer Support Representative at Skylite Consulting (2025-06 – 2026-08)

• Handled customer inquiries from UK-based clients through phone, email, WhatsApp, and live chat.
• Understood customer requirements and shared customized travel packages based on their needs and preferences.
• Communicated with customers throughout the sales process, answered questions, and provided accurate service information.
• Conducted follow-up calls and messages with potential and existing customers to support conversions and maintain customer relationships.
• Assisted customers with bookings and resolved service-related issues in a professional and timely manner.
• Coordinated with internal teams and external suppliers to resolve customer issues and ensure smooth service delivery.
• Maintained accurate customer records and follow-up information using Google Sheets.
• Managed multiple customer inquiries simultaneously while maintaining professional and responsive communication.

Academic & IT Administrator at PIPS School System (2021-06 – 2024-08)

• Managed day-to-day administrative tasks while maintaining accurate records and documentation.
• Handled parent and student inquiries professionally and assisted with issue resolution.
• Maintained financial records, including fee collection, expense tracking, and reporting.
• Provided basic IT support by troubleshooting system, software, and email-related issues.
• Maintained and updated digital systems and databases with accuracy.
• Prepared reports, official documents, and administrative records.
• Handled confidential financial and academic information responsibly.

Master of Computer Science in Computer Science – Virtual University of Pakistan (2021 – 2023)

Bachelor of Commerce in Commerce – Allama Iqbal Open University (2017 – 2019)