Alishan Tasleem

Customer Service and Operations Professional with 2+ years of experience in customer support, booking operations, ticketing, and payment processing. Experienced in handling customer inquiries, resolving issues, and maintaining high service standards. Skilled in CRM systems, customer relations, and operational coordination.

Booking Officer & Customer Service Executive - Faisal Movers - Rawalpindi

(2025-06)

• Manage daily ticket booking operations and customer inquiries.
• Process reservations, cancellations, and payments accurately.
• Handle cash transactions and maintain financial records.
• Resolve customer complaints professionally and efficiently.
• Coordinate with operational teams regarding schedules and seat availability.
• Provide customers with route, fare, and travel information.

Customer Service Representative - IBEX - Islamabad

(2024-03 - 2025-05)

• Managed high-volume customer interactions through professional communication.
• Resolved customer concerns while maintaining service quality standards.
• Updated and maintained customer records using CRM systems.
• Achieved customer satisfaction and performance targets.
• Collaborated with team members to ensure efficient service delivery.

Customer Service Agent - 2Future BPO - Islamabad

(2023-09 - 2023-12)

• Assisted customers with product and service-related inquiries.
• Responded to customer concerns and provided timely solutions.
• Maintained accurate customer records and account information.
• Delivered quality customer support while meeting service standards.

Bachelor of Science - Physics - University of Education, Pakistan (2022)