Aliyan

Motivated BS IT graduate with foundational knowledge in Web Development technologies including HTML5, CSS3, JavaScript, and React.js. Experienced in delivering hands-on WordPress and WooCommerce training. Eager to apply technical fundamentals, expand practical programming skills, and contribute effectively to team projects in a fast-paced environment.

WordPress & WooCommerce Instructor at LIMS University (2026-06 – Present)

• Delivered hands-on training sessions on WordPress website development, domain hosting setup, and WooCommerce architecture.
• Trained students on custom theme tweaking, essential plugin integrations, and secure payment gateway configurations.
• Guided over 30+ students through practical web development projects, ensuring strong fundamental learning and problem-solving skills.

Customer Support (eBay Dropshipping) at Creating Commerce (2026-03 – Present)

• Handled daily customer inquiries, order tracking requests, and post-purchase support for high-volume eBay dropshipping stores.
• Managed eBay resolution center cases, including Item Not Received (INR) and Item Not as Described (INAD), maintaining high store performance metrics.
• Coordinated with suppliers and logistics partners to expedite shipping, process returns, and issue refunds efficiently.
• Maintained positive buyer feedback rates by resolving customer complaints professionally and within eBay's policy guidelines.

Bachelors of Science in Information Technology – MNS-University of Agriculture, Multan (2022-09 – 2026-06)