Aman Khan

Resourceful with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven track record of motivating staff to work together to achieve targets. Trained in resolution of critical issues within time-sensitive environment.

Assistant Manager at Shangri La resorts Kalam (2023-01 – 2023-04)

• Supervised and delegated tasks to employees to meet key productivity targets
• Prepared and distributed reports, presentations, and other materials
• Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success
• Optimized employee schedules by balancing company priorities with staff leave requests and shift preferences

Reservation agent Intern at Roomy hotels Pvt Ltd (2023-01 – 2023-02)

• Stayed up to date on the latest tourist hotspots to communicate these to customers and increase opportunities for upsells
• Assisted guests with booking and managing transport during stay, including airport shuttle and car rental
• Anticipated guest needs and recognized repeat customers to improve guest experience
• Efficiently dealt with and solved issues arising with bookings or reservations, such as cancellations
• Maintaining accurate guest records for future reference in line with data protection regulations

Bachelor's Degree in Tourism and Hospitality – ABDUL WALI KHAN UNIVERSITY MARDAN (2019 – 2023)