Amber Abbas

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Senior HR Executive at BANK AL HABIB LIMITED (2021-12 – Present)

• Preparing Job descriptions, advertising vacant positions and managing the employment process
• Establish good interpersonal relationships with all the employees and clients
• Monitoring employee performance
• Prepare payroll each month and share with the owner for review
• Designing compensation and benefits packages
• Reviewing client's feedback and implementing necessary changes
• Follow-up with HR and Zonal offices for candidates under joining process
• Assist and issuance of warning letter as per performance Monitoring Mechanism
• Acknowledgements of warning letter
• Co-ordinate with Area/Zone office for BDBs resign and transfer
• Develop new policies regarding new hires
• Orientation session conducted
• Maintenance and compilation of Digital and other leads related to accounts solicitation
• Arrangements and maintaining records of Training of BDBs

Phone Banking Officer at BANK AL FALAH (2019-01 – 2020-12)

• Handling country-wide customer's incoming calls, queries, and complaints
• Developing and implementing strategies for workforce management in conjunction with all call center facilities
• Handling customer queries and providing them Information as per defined standards
• Educating Customers About Bank's other Products and Services (cross Selling)
• Updating Product and Processes in Databank
• Providing Feedback to the Team Leaders about Product and Process and Contribute to the Improvement

Relationship Manager at FAYSAL BANK LIMITED (2017-12 – 2020-12)

• Direct dealing with customers
• Manage and maintain all records
• Design best plan according to investment/ savings
• Solve problem of the customer
• Providing quality customer services
• Business Development
• Deposit Mobilization
• Cross Selling of consumer products and services
• Providing banking solutions to the rising needs of the customers

Roshan Digital Supervisor at FAYSAL BANK LIMITED (2017-12 – 2020-12)

• Authorization of digital account opening
• Verification of documents. (Screening in de Bart and all necessary due diligence.)
• Authorization of certificates
• Planning for weekly and monthly tasks
• Resolution of all real-time queries of the customer
• Responsible for customer landing, and facilitating investments
• Internal department coordination
• Cheque book authorization, CBC, Pay order, cheque book issuance
• Issuance of debit card and its authorization
• Direct dealing with all priority customers
• Mobilization of deposits and investments if department needed

Business Sales Officer at JUBILEE LIFE INSURANCE (2016-01 – 2017-11)

• Direct dealing with customers regarding cross sales
• Providing banking solutions to the rising needs of the customers
• Resolve customer services queries

Coordinator & Teacher at ZAS COLLEGIATE

• Assist Principal
• Trainings to teachers, maintaining office reports

MBA in Marketing – Indus University (2021)

B. Com in Commerce – University Of Karachi (2014)

INTERMEDIATE in Commerce – High Education Board of Karachi (2010)

MATRICULATION in Science – Secondary Education Board of Karachi (2008)