Amber Baig

Detail-oriented professional focused on process improvement and efficiency. Proactive and self-motivated, with a strong commitment to continuous learning. Skilled at adapting to challenges, delivering results, and contributing to impactful, sustainable projects.

Assistant Manager – Key Accounts at WEBDOC HEALTH PVT (2025-05 – 2026-01)

Managed the digital and health insurance portfolio, delivering innovative, compliant, and customer-focused solutions for key partners including Ufone, PTCL, Etisalat Afghanistan, and Jazz.

• Worked with cross-functional teams and managed the digital and health insurance portfolio, delivering innovative, compliant, and customer-focused solutions for key partners including Ufone, PTCL, Etisalat Afghanistan, and Jazz
• Acted as the main point of contact for assigned accounts
• Led onboarding and training for new healthcare partners, increasing platform adoption and usage rates
• Worked closely with senior management to implement updates to insurance offerings, including coverage and pricing adjustments
• Oversaw the timely rollout of service quality scorecards to track partner performance and improve service accessibility and affordability
• Created detailed Business Requirement Documents (BRDs) for insurance product and collaborated with design teams for optimal UI/UX
• Liaised with internal teams (product, tech, support) to solve client problems
• Developed analytical reports and dashboards, other metrics to provide partners (Ufone, PTCL, Jazz) with seamless visibility and data-driven decision support
• Collaborated with cross-functional teams and finance departments to manage portfolios and collect revenue (PKR 23M from Ufone in 4 months), ensuring compliance with reporting standard
• Ensured adherence to Service Level Agreements (SLAs) by coordinating with internal teams, maintaining high service quality across key accounts

Senior Associate - Client Services at Savvital (2022-03 – 2023-12)

Led marketing initiatives for Florida Risk Partners (US based), managing graphic design, video editing, social media, and content creation to support project objectives.

• Led marketing initiatives for Florida Risk Partners (US based), managing graphic design, video editing, social media, and content creation to support project objectives
• Designed high-impact visual content and managed marketing initiatives, ensuring alignment with brand guidelines and compliance standards
• Monitored and maintained client account documentation, ensuring accuracy, governance, and audit-readiness
• Gathered updates on training and technology to strengthen knowledge management, ensuring well-resourced and timely delivery of services
• Created professional reports, briefs and presentations to support policy engagement and client communications
• Developed digital and print assets including social media posts, pamphlets, and leaflets, advancing outreach and stakeholder engagement
• Produced high-quality written content, conducted interactive training sessions, and coached client teams, ensuring a culture of continuous learning and inclusion

Associate – Client Services & HR Support at Savvital (2022-03 – 2023-12)

Client Projects: Core Insurance & Risk Advisors, Bohio Clean, Massachusetts. HR Virtual Assistant at Bohio Clean, Massachusetts.

• Designed and implemented HR policies and employee handbooks, strengthening governance, standardizing processes, and ensuring compliance with company policies
• Built and maintained data warehouses to track performance, performed data cleaning, and developed interactive visual reports for management to track operational efficiency
• Utilized Connecteam for payroll management, shift scheduling, and workforce planning, optimizing multi-location operations
• Conducted staff onboarding and training sessions, embedding a culture of continuous learning and development

Research and Development Team at Cater Center NGO (2017-06 – 2019-03)

Conducted primary research on community needs to promote social inclusion and equal access to services. Initiated and documented fieldwork projects, ensuring rigorous evidence collection and support for donor-funded initiatives.

• Conducted primary research on community needs to promote social inclusion and equal access to services
• Initiated and documented fieldwork projects, ensuring rigorous evidence collection and support for donor-funded initiatives
• Initiated field work projects with team including projects education class with Master Ayub, Rickshaw Schemes to families with zero income, support for old homes and orphanage. All projects funded by donors
• Led an educational drive for women on sanitary hygiene and disease awareness promoting health and community wellbeing
• Promoted gender equality and social inclusion in community projects, ensuring equal access to services and opportunities
• Supported knowledge management and capacity building, documenting all the projects carried out on field for evidence

Masters in Development Studies – National University of Sciences and Technology (NUST) (2021 – 2023)

Bachelors in Economics – Bahria University (2017 – 2021)